POLICIES AND PROCEDURES 

Scheduling policy: Scheduling is done over the phone or with online booking. A confirmation text will be sent out after you schedule your appointment and a text reminder will be sent 72 hours before as well 24 hours before.

Arrival to Your Massage: Please arrive for your appointment at least 10 minutes prior to the scheduled starting time. This allows time to discuss upcoming treatment and allows for a relaxed and unhurried experience.

Food and Drink: Please no outside food or drinks unless it’s water. We want to keep the room nice and smelling wonderful for all our clients. Water will also be provided after the massage.

Phone and Devices: Please silence cell phones and turn off all devices to ensure a relaxing experience. Please do not take phone calls during your appointment. 

Cancellation Policy: Please provide at least 24 hours notice if you need to reschedule or cancel a treatment.

For those providing less than 24 hours notice, a cancellation fee of 30% will be charged. If prepaying, the remainder will be available as a credit on your accountant to use for a future session.

Late Arrivals: If you are late, your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the treatment actually given, you will be responsible for paying for the full session.

No Show Policy: If you are more than 10 minutes late without a phone call, it will be considered a no show and 50% of the total cost of the massage will be charged to the account. If you do not show more than once without a phone call, you will not be able to schedule another appointment with us. 

Sanitation and Hygiene: Our massage therapy policies on sanitation are that all equipment and linens that come in contact with the clients will be cleansed in an approved method. Before and after each massage, the massage therapist's hands and forearms and feet if used will be washed with hot soapy water and a disinfecting solution. Any breaks in the skin of the massage therapist will be covered with protective coverings. The client will come to the massage therapy appointment clean. The client will inform the massage therapist of any breaks in the skin, and these areas will be avoided. No outside oils or lotions will be used during the massage other than what is offered here. 

Scope of practice: If any situation that may arise during the massage session and if the therapist feels you should be evaluated by another professional - it is our intent under the massage therapy policies to refer you to your personal health care physician. Massage therapists do not work within the parameters of licensed medical professionals. Therefore, massage therapists do not diagnose or prescribe for a particular body dysfunction nor are they allowed to provide treatment for a specific condition.

Confidentiality and Conversation: The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage. We are happy to listen to your conversation and share our professional expertise. 

Respect for Client Needs and Boundaries: I am happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it. The client may choose to: refuse any massage methods or stop massage at any time. The client will always be modestly draped. Only the area being massaged will be undraped. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. The session will be terminated immediately and the client will be responsible for full payment.

Existing and New Medical Diagnoses: It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions.

Informed Consent: Prior to each massage session, the treatment plan will be discussed with you. Prior to your first visit with me, you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients that have not been seen for at least a year will also be asked to fill out this form.