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gibbous wellness Texting & Email Privacy Policy

Overview

gibbous wellness is committed to protecting the privacy and confidentiality of all clients. This policy explains how we use, store, and safeguard information shared through text messaging (SMS/MMS) and email communication. By communicating with us through these channels, you acknowledge and agree to the practices described below.

1. Information We Collect Through Text & Email

We may collect and store the following types of information when you communicate with us:

  1. Your name and contact information
  2. Appointment requests or scheduling details
  3. Wellness-related questions or service inquiries
  4. Any information you voluntarily share in messages
  5. Technical metadata (e.g., time sent, delivery status)

We do not request or require sensitive health information via text or email.

2. How We Use Text & Email Communication

gibbous wellness uses texting and email for:

  1. Appointment confirmations, reminders, and updates
  2. General inquiries and customer support
  3. Service information and wellness-related communication

We will never sell, rent, or share your contact information with third parties for marketing purposes.

3. Risks of Electronic Communication

While we take privacy seriously, text and email communication may carry inherent risks, including:

  1. Messages may be intercepted or accessed by unauthorized parties
  2. Messages may be stored on your device or your service provider’s servers
  3. Email and SMS are not fully secure forms of communication

For your protection, please avoid sharing sensitive personal, medical, or financial information through text or email.

4. How We Protect Your Information

gibbous wellness implements reasonable administrative, technical, and physical safeguards to protect your information, including:

  1. Secure devices and password-protected systems
  2. Limited access to communication records
  3. Routine monitoring for unauthorized access
  4. Secure email platforms when applicable

However, no electronic communication method is completely risk-free.

5. Your Communication Choices

You may opt out of text or email communication at any time.

  1. To stop receiving texts: Reply STOP
  2. To unsubscribe from emails: Use the unsubscribe link (if applicable) or contact us directly

Opting out may limit our ability to send appointment reminders or updates.

6. Data Retention

We retain text and email communications only as long as necessary to:

  1. Provide services
  2. Maintain accurate business records
  3. Comply with legal or regulatory requirements

Messages may be deleted periodically as part of routine data management.

7. Third-Party Services

Text and email communications may pass through third-party service providers (e.g., phone carriers, email platforms). These providers have their own privacy practices, which are not controlled by gibbous wellness .

8. Updates to This Policy

gibbous wellness may update this policy from time to time. The most current version will always be available upon request. Continued communication after changes indicates acceptance of the updated policy.

9. Contact Us

If you have questions about this policy or wish to update your communication preferences, you can contact us at:


gibbous wellness

Email: contact@gibbouswellness

Phone: 817-512-1611

Terms of Service


Last updated: March 2026

Welcome to gibbous wellness. By accessing or using our services—including massage therapy, facials, life coaching, and wellness coaching—you agree to the following Terms of Service. Please review them carefully.


1. Acceptance of Terms

By using gibbous wellness products, services, website, or applications (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms.


2. Eligibility

  1. You must be at least 18 years old to use our Services unless accumulated by a guardian.
  2. By using the Services, you represent that you have the legal capacity to enter into this agreement.


3. Services Provided

gibbous wellness offers:

  1. Massage therapy
  2. Facial treatments and skincare services
  3. Life coaching
  4. Wellness coaching

We may update, modify, or discontinue any part of the Services at any time without notice.


4. User Responsibilities

  1. You agree to use the Services only for lawful purposes.
  2. You must not misuse, disrupt, or attempt to gain unauthorized access to the Services.
  3. You are responsible for maintaining the confidentiality of your account credentials.


5. Health and Wellness Disclaimer

  1. Massage, facials, life coaching, and wellness coaching are not substitutes for medical care, diagnosis, or treatment.
  2. gibbous wellness practitioners do not diagnose medical conditions or prescribe medication.
  3. Always consult a qualified healthcare professional before making changes to your health regimen.
  4. You acknowledge that results from wellness or coaching services may vary.


6. Appointments, Cancellations, and Conduct

  1. Appointment availability is not guaranteed and may vary.
  2. Cancellations or rescheduling must follow the policies stated at the time of booking.
  3. We reserve the right to refuse service to anyone engaging in inappropriate, unsafe, or disrespectful behavior.


7. Payments and Refunds

If the Services include paid features:

  1. Fees, billing cycles, and refund policies will be clearly stated at the point of purchase.
  2. You authorize us to charge your payment method for recurring subscriptions unless canceled.
  3. Refunds, when applicable, follow the policies provided at booking or purchase.


8. Client Health Information

  1. You may be asked to provide health or skincare information to ensure safe and appropriate service.
  2. You agree that the information you provide is accurate and complete.
  3. We are not responsible for adverse reactions resulting from withheld or inaccurate information.


9. Intellectual Property

  1. All content, branding, design, and materials provided through the Services are the property of Gibbous Wellness.
  2. You may not copy, distribute, modify, or create derivative works without written permission.


10. Limitation of Liability

To the fullest extent permitted by law:

  1. Gibbous Wellness is not liable for indirect, incidental, or consequential damages.
  2. Your use of the Services is at your own risk.


11. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect and use your information.


12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their content, policies, or practices.


13. Changes to Terms

We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.


14. Contact Information

For questions about these Terms, please contact us at: contact@gibbouswellness.com or call/text 817-512-1611

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