Ready to deliver an extraordinary service experience to beauty professionals and their clients? We strive to improve from the ordinary and deliver an extraordinary experience. We believe in providing superior customer support to empower hair stylists, aestheticians, and other beauty professionals to be independent salon owners who control their own businesses and business visions.

The concierge role is responsible for implementing all daily salon operations to ensure superior client experiences, diligent facility upkeep and growth of the salons’ financial health.

1. Manage recruitment and retention of the salon owners who lease suites in the facility
2. Conduct tours for prospective salon owners and enter all pertinent notes on prospects and salon owners
3. Participate in update and strategy calls with operations management to discuss maintaining occupancy more than 95%+
4. Promote excellence in our services and experience – show instead of saying, lead with hospitality, assist clients, facilitate problem solving for salon owners, identify and eliminate any customer pain-points, direct customer traffic, assist walk-in clients without an appointment, enforce salon policies, be knowledgeable about every salon operator
5. Perform administrative duties – manage suite lease applications and agreements, execute background checks, manage salon operator move-in process (inspection, keys, Welcome Packet), monitor office, breakroom, and cleaning supplies/inventory
6. Provide property management oversight – report and manage safety, repairs/maintenance and maintain cleanliness throughout the day
7. Conduct daily and weekly facility walkthroughs and complete scorecards for cleaning / maintenance and other concerns. Report all cleaning shortfalls and all maintenance needs.
8. Basic tidying up and picking up litter to support housekeepers and fill in for absence of housekeeper staff. Participate in housekeeper update meetings / calls to review and discuss facility issues.
9. Ensure salon common areas are clean and maintained properly and conform to defined standards and overall ambiance
10. Enter service tickets for salon maintenance needs and maintain awareness of the progress and completion of all service tickets; report completion delays for service tickets to operations management. Maintain communication with salon owners and housekeeping staff on the service ticket progress.
11. Plan, organize and host parties and fun events for the salon owners
12. Celebrate salon owners’ birthdays, life events, holidays, and farewell events (held prior to a salon owner moving out of the facility). Prepare and deliver gifts and cards; serve drinks and ensure celebration hospitality.
13. Ensure new salon owners are always introduced to other salon owners; facilitate common interests amongst salon owners and ensure every salon owner has at least one or more friends in facility.
14. Maintain consistent salon presence and spend quality time with salon owners
15. Strive to be a local ambassador to the local community of hair stylists and beauty professionals outside the facility. Cultivate friendships and relationships and focus on generous assistance rather than transactional interactions.
16. Conduct outbound sales calls of old prospect leads to check in, build relationships and be supportive regardless of their interest in leasing.
17. Stay informed of rent collection, late payments for each salon; ensure delinquent rent is collected and initiate lock out procedures, when necessary.

1. Positive, outgoing, energetic, and extroverted personality
2. Compassionate and patient
3. Comfortable establishing personal boundaries and maintaining professional relationships
4. Two years excellent customer service position
5. Strong interpersonal and communication skills are an absolute must as you will be dealing with many individuals with varying personalities – YOU MUST BE A PEOPLE PERSON!
6. Computer experience with Excel, Word, and general computer applications
7. Ability to handle busy front desk / maintain excellent records & confidential information
8. Professional appearance at all times
9. Organized, task-driven, proactive and self-motivated
10. Dependable and hardworking attitude
11. Self-motivated; must be resourceful and proactive in finding solutions when there’s little oversight
12. Works quickly and collaboratively with a team spirit
13. Enjoys making connects between other people who share common interests
14. Enjoys challenges and learning new skills
15. Candidate will be able to lift 25lbs

This position requires 9-6 PM Tuesday-Friday and Saturday 8:00-5:00

Applicants must submit resume with email to be considered for this position.

2+ Years of Customer Service or Hospitality Experience (Preferred)

Job Type: Full-time

Salary: Compensation varies based on experience and location.

Benefits:

1. Dental insurance
2. Health insurance
3. Paid time off
4. Vision insurance

Schedule:

1. 8-hour shift

Experience: 

1. work: 7 years (Required)
2. working in a salon: 1 year (Preferred)
3. 5-star hotel: 1 year (Preferred)

Work Location: One location