Erin-Mae Artistry – Mobile Hair & Makeup

📋 Cancellation Policy

Effective Date: 09/05/2025

At Erin-Mae Artistry, we are dedicated to delivering exceptional mobile hair and makeup services. To ensure a seamless experience for all our clients and to respect our team's time, we have established the following cancellation policy.

📅 Booking & Deposits

1. Standard Appointments: No deposit is required for individual appointments.
2. Group Bookings, Weddings, and Children's Pamper Parties: A non-refundable deposit ranging from 20% to 50% of the total service cost is required at the time of booking to secure your appointment. The exact amount varies depending on the type of booking; please contact us for specific details.
3. Deposit Application: Deposits will be applied toward your final bill on the day of your appointment.

🎉 Children's Pamper Parties

1. Booking Confirmation: A 20% non-refundable deposit is required at the time of booking to secure your party date.
2. Final Balance: The remaining balance is due 48 hours prior to the event if paying by bank transfer or card. If paying by cash, the balance can be settled on the day of the event.
3. Cancellations: Cancellations made less than 24 hours before the event will result in the forfeiture of your deposit, as we will not be able to fill that session at such late notice.

💍 Weddings

1. Trial Appointments: A trial is recommended to ensure satisfaction with your desired look.
2. Payment Schedule:
3. A non-refundable deposit is required to secure your wedding date.
4. At the time of your trial, 50% of the remaining balance is due. This payment is non-refundable.
5. The final balance is due at least 3 days prior to your wedding day if paying by bank transfer or card, to alleviate stress on the big day. If paying by cash, the balance can be settled on the day of the event.
6. Cancellations:
7. Cancellations made less than 48 hours before the wedding date will result in the forfeiture of the full payment, as we will not be able to fill that session at such late notice.

💳 Payment Methods

1. We accept payments via card (credit/debit) and cash.
2. For card payments, we accept major credit and debit cards.
3. Cash payments should be made in person and are accepted for the final balance on the day of the event, where applicable.
4. We have our own card machine for secure and convenient transactions.

⏰ Cancellation & Rescheduling

1. Notice Period: We require at least 48 hours' notice for any cancellations or rescheduling. This allows us to offer the time slot to other clients.
2. Cancellation Charges: Cancellation charges follow the structure above; please refer to the relevant sections if you are enquiring about weddings, parties, and group bookings.
3. No-Shows: Failure to attend an appointment without prior notice will be noted, and you may be asked to pay for your service upfront in the future. As a mobile company, such occurrences significantly impact our scheduling and operations.
4. Our Cancellations: If, in very rare cases, your appointment is canceled by us, a member of our team will be in contact with you and explain the situation. We will then correspond with you and reschedule your appointmet for the earliest and most convenient time for you. We will also discount 20% off your treatment as an apology.

🚶 Late Arrivals

1. Grace Period: We offer a 15-minute grace period for late arrivals.
2. Impact on Service: Arrivals beyond 15 minutes may result in a shortened service or the need to reschedule, in which case the cancellation policy will apply.
3. Travel Delays: If our team is traveling to you and experiences any delays, we will contact you as soon as possible to provide updates on our estimated arrival time.

💳 Payment & Future Bookings

1. Outstanding Balances: Any outstanding fees due to late notice cancellations or no-shows must be settled before booking future appointments.
2. Repeat Offenses: Clients with multiple late cancellations or no-shows may be required to pay the full service amount upfront for future bookings.

💌 Appointment Reminders

1. Confirmation: We will send a reminder text 48 to 24 hours before your appointment and will definitely be in touch with you to confirm the details.
2. Correspondence: Our helpful team is always on hand to answer any of your questions and discuss treatments. Whether it's concerning patch testing or finding inspiration for your upcoming appointment, just drop us a message, and we will respond promptly. Ensuring your experience is as great as it can be is our number one priority.
3. Responsibility: It is the client's responsibility to remember their appointment date and time to avoid missed appointments and associated fees.

🧪 Patch Testing for Beauty Treatments

1. Requirement: A 24 to 48-hour patch test is required for beauty treatments for new customers and for those who haven't had the treatment in over a year.
2. Purpose: Patch testing is a precautionary measure to ensure you do not have an allergic reaction to the products used during your treatment.
3. Arrangements: Please be mindful of this requirement and arrange for a patch test when booking your appointment with us.

🤝 Exceptions

We understand that emergencies and unforeseen circumstances can occur. If you have a valid reason for a late cancellation or no-show, please contact us as soon as possible. We will assess each situation on a case-by-case basis and do our utmost to ensure fairness.

📞 Contact Us

For any questions or to discuss our policies further, please use the contact details below:

1. Phone: 07923 389288
2. Email: erinmae.artistry@gmail.com
3. Service Areas: We offer mobile services across London, Essex, and surrounding regions.

By booking an appointment with Erin-Mae Artistry, you acknowledge and agree to the terms of this cancellation policy.