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Are tattoos and medical esthetic services safe?

Yes, tattoos and esthetic services are safe when performed by reputable professionals using Health Canada and AHS-approved equipment. Clients must disclose medical conditions to ensure safety.

Does getting a tattoo or BB Glow hurt?

Pain varies by individual. Some body areas hurt more than others. Proper preparation, such as rest and hydration, helps. BB Glow may require numbing cream to minimize discomfort.

Should I use numbing cream for tattoos or treatments?

Numbing cream can help, especially for sensitive areas or low pain thresholds. Zensa Numbing Cream, which is Health Canada-approved, is recommended and available at the studio.

Can I bring a friend, children, or an emotional support animal?

Friends or family are welcome, but children are allowed only if they are availing of specific services (e.g. Tabby-Toes Babysitting). Emotional support animals are not permitted due to health regulations.

How old do I have to be to get a tattoo or esthetic service?

Tattoos require clients to be 18 years or older. Minors may receive certain esthetic treatments with parental consent and presence.

Can I bring my own tattoo design, and do you do cover-ups?

Yes, personal designs are welcome but may need adjustments for longevity and fit. Cover-ups are possible, though laser tattoo removal might be required first for some designs.

What happens if I’m late or miss my appointment?

Arriving more than 15 minutes late may result in your appointment being rescheduled. Repeated missed appointments may lead to refusal of service in the future. A minimum of 24 hours' notice is required to reschedule an appointment.

Will my tattoo fade over time, and how can I care for it?

Yes, tattoos can fade, particularly lighter styles. Proper aftercare, including products like Hustle Butter, ensures longevity.

Do you offer touch-ups, and are there additional fees?

Clients are entitled to one complimentary touch-up within six months of their tattoo date. After this period, touch-ups are available for a fee of $50 plus GST, regardless of the tattoo size.

What is included in your complimentary tattoo aftercare package?

A mini package is provided, including tattoo balm, unscented soap, a piece of second skin (Saniderm/Ultraderm), and detailed aftercare instructions. Please note that these items are subject to availability. Larger products are also available for purchase.

What is your cancellation and refund policy?

Cancellations must be made at least 24 hours in advance. Failure to do so may result in a forfeited deposit or an additional fee. Tattoo deposits are non-refundable, and all completed work is final. For esthetic services, store credit may be issued at the business's discretion if a cancellation occurs within the required notice period.

How do I book an appointment, and is a deposit required?

Book through Vagaro or the website. A non-refundable deposit of $50 CAD is required for tattoo appointments, applied toward the final cost.