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Terms of Service

Overview

This website is operated by Hello Hunni Nails . Throughout the site, the terms “we”, “us” and “our” refer to Hello Hunni Nails. Hello Hunni Nails offers this website, including all information, tools and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 – ONLINE STORE TERMS


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


You must not transmit any worms or viruses or any code of a destructive nature.


A breach or violation of any of the Terms will result in an immediate termination of your Services.


SECTION 2 – GENERAL CONDITIONS


We reserve the right to refuse service to anyone for any reason at any time.


You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.


This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES


Prices for our products are subject to change without notice.


We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.


We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 – PRODUCTS OR SERVICES (if applicable)


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.


We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.


We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


For more detail, please review our Returns Policy below.


SECTION 7 – OPTIONAL TOOLS


We may provide you with access to third-party tools over which we have no control, monitor or input.


You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.


Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).


We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


SECTION 8 – THIRD-PARTY LINKS


Certain content, products and services available via our Service may include materials from third-parties.


Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.


We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.


We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 – PERSONAL INFORMATION


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please look below.


SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


SECTION 12 – PROHIBITED USES


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY


  1. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
  2. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
  3. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.


You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall Hello Hunni Nails, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 – INDEMNIFICATION


You agree to indemnify, defend and hold harmless The Vegan Cosmetics Store and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 15 – SEVERABILITY


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 – TERMINATION


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.


If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 – ENTIRE AGREEMENT


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.


These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).


Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 – GOVERNING LAW


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 8607 Westwood Center, Suite 100, Studio 6, Tysons Corner, VA 22182, Unites States.


SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.


We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 20 – CONTACT INFORMATION


Questions about the Terms of Service should be sent to us at info@HelloHunniNails.com

Privacy Policy

This Privacy Policy describes how HelloHunniNails.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.


CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@HelloHunniNails.com or by mail using the details provided below:


Hello Hunni Nails, LLC

8607 Westwood Center Drive,

Suite 100, Studio 6,

Tysons Corner, VA 22182

USA

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information:

  1. Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  2. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  3. Disclosure for a business purpose: shared with our processor Shopify or any other third party apps that Shopify uses.
  4. Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information:

  1. Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  2. Source of collection: collected from you.
  3. Disclosure for a business purpose: shared with our processor Shopify or any other third party apps utilized by Shopify.
  4. Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, ShopPay, META Pay, or any other payment plan), email address, and phone number.

Customer support information:

  1. Purpose of collection: to fulfill or edit orders, answer questions, or do returns
  2. Source of collection: collected from you
  3. Disclosure for a business purpose: only to those whom you've given express permission or relevant employees of The Mobile Manicurist that need this information to process your order
  4. Personal Information collected: email, phone, or credit card numbers (if applicable)
  5. Purpose of collection: to provide customer support.


PLEASE USE OUR SITE ONLY IF YOU ARE 18 YEARS OF AGE OR OLDER.


MINORS


The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.


SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

For example:

  1. We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  2. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  1. We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  2. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).


For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.


USING PERSONAL INFORMATION


We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.


LAWFUL BASIS


Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  1. Your consent;
  2. The performance of the contract between you and the Site;
  3. Compliance with our legal obligations;
  4. To protect your vital interests;
  5. To perform a task carried out in the public interest;
  6. For our legitimate interests, which do not override your fundamental rights and freedoms.


RETENTION


When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.


AUTOMATIC DECISION-MAKING


If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  1. Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  2. Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.



YOUR RIGHTS


GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.


CCPA


If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.


COOKIES


A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.


We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]


COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE


Name

Function

Duration

_ab

Used in connection with access to admin.

2y

_secure_session_id

Used in connection with navigation through a storefront.

24h

_shopify_country

Used in connection with checkout.

session

_shopify_m

Used for managing customer privacy settings.

1y

_shopify_tm

Used for managing customer privacy settings.

30min

_shopify_tw

Used for managing customer privacy settings.

2w

_storefront_u

Used to facilitate updating customer account information.

1min

_tracking_consent

Tracking preferences.

1y

c

Used in connection with checkout.

1y

cart

Used in connection with shopping cart.

2w

cart_currency

Used in connection with shopping cart.

2w

cart_sig

Used in connection with checkout.

2w

cart_ts

Used in connection with checkout.

2w

cart_ver

Used in connection with shopping cart.

2w

checkout

Used in connection with checkout.

4w

checkout_token

Used in connection with checkout.

1y

dynamic_checkout_shown_on_cart

Used in connection with checkout.

30min

hide_shopify_pay_for_checkout

Used in connection with checkout.

session

keep_alive

Used in connection with buyer localization.

2w

master_device_id

Used in connection with merchant login.

2y

previous_step

Used in connection with checkout.

1y

remember_me

Used in connection with checkout.

1y

secure_customer_sig

Used in connection with customer login.

20y

shopify_pay

Used in connection with checkout.

1y

shopify_pay_redirect

Used in connection with checkout.

30 minutes, 3w or 1y depending on value

storefront_digest

Used in connection with customer login.

2y

tracked_start_checkout

Used in connection with checkout.

1y

checkout_one_experiment

Used in connection with checkout.

session


REPORTING AND ANALYTICS


Name

Function

Duration

_landing_page

Track landing pages.

2w

_orig_referrer

Track landing pages.

2w

_s

Shopify analytics.

30min

_shopify_d

Shopify analytics.

session

_shopify_s

Shopify analytics.

30min

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

30min

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

30min

_shopify_y

Shopify analytics.

1y

_y

Shopify analytics.

1y

_shopify_evids

Shopify analytics.

session

_shopify_ga

Shopify and Google Analytics.

session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.


DO NOT TRACK


Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


CHANGES


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


COMPLAINTS


As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

Last updated: 10/03/2022

Refund policy

Our refund policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

ALL QUALIFYING PRODUCT RETURNS WILL BE REFUNDED WITH IN-STORE CREDIT ONLY.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:

  1. Gift cards
  2. Downloadable software products
  3. Some health and personal care items


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  1. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  2. Any item that is returned more than 30 days after delivery


Refunds (if applicable)

ALL QUALIFYING PRODUCT RETURNS WILL BE REFUNDED WITH IN-STORE CREDIT ONLY.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet:

First check your bank account, there is often some processing time before a refund is posted.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@HelloHunniNails.com.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@HelloHunniNails.com and send your item to:

Hello Hunni Nails, LLC

8607 Westwood Center Drive,

Suite 100, Studio 6,

Tysons Corner, VA 22182

USA


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift certificate credit for the value of your return. Once the returned item is received, a gift certificate will be emailed/mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.


Shipping

To return your product, you should mail your product to:

Hello Hunni Nails, LLC

8607 Westwood Center Drive,

Suite 100, Studio 6,

Tysons Corner, VA 22182

USA


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  1. Depending on where you live, it may take some time for your exchanged product to reach you, the time may vary.
  2. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.


We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.


For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Hello Hunni, LLC to import the goods on his behalf. Further, the consignee/buyer agrees Hello Hunni Nails, LLC may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.


Processing time


All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.


After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.


Shipping rates & timelines


Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.


For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.


Your final shipping cost is displayed at the point of checkout.


Shipping fees


Shipping fees are non-refundable. If you refuse any shipments from Hello Hunni Nails, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.


We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.


Delivery policy


If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Hello Hunni Nails does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.


Delivery claims


We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).


Fashion Nova does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.


Out of stock items


If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.


Reserved rights regarding shipping


While we will make every effort to accommodate your shipping and billing preferences, in order to protect our Customers, Hello Hunni LLC reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.


Additionally, Hello Hunni Nails reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  1. An irregular or excessive returns history indicative of “wardrobing;”
  2. An irregular or excessive returns history involving worn, altered, damaged, or missing items; or,
  3. Potential fraudulent or criminal activity.

Similarly, Hello Hunni Nails reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

Booking and Cancellation Policy

Thank you for choosing Hello Hunni Nails! Before booking an appointment, please read my policies below.


By booking an appointment you will be confirming that you have read and fully understand the booking and cancellation policies. Please note, you can always find our most recent and current Policies on our booking site when you book your appointment.

SCHEDULE APPOINTMENT


BOOK YOUR APPOINTMENT 48-HOURS IN ADVANCE

All appointments must be booked at least 48 hours in advance. If you would like to schedule an appointment that is less than 48 hours from the time of booking, please call the Nail Artist immediately at: (202) 977-8555, or your appointment could be canceled.

AFTER HOUR CHARGES

Our salon hours are from 9:00 a.m. to 7:00 p.m., M-F; 90:00 a.m. to 7:00 p.m., Sat. We are happy to make accommodations for early or late evening appointments. Please note, for this service accommodation, an additional fee will be charged. The additional fee amount will be between 20%-50% of the total cost of services, depending on when the appointment is scheduled. The client is responsible to confirm those charges with the artist before booking your appointment. If you have any questions, please call the Nail Artist immediately at: (202) 977-8555.


FIRST TIME CLIENTS

If you are a first time client, I would prefer that you remove your current acrylic. Please understand, I need to access the current state of your nails, for your safety and mine. Please respect my wishes and have your nails safety soaked off by your former nail salon, or remove them yourself with 100% pure acetone in a glass or metal bowl. I also, for safety reasons, do not remove other salons acrylic. If after a video and/or phone consultation(s) the nail artist agrees to do a fill on your nails which were previously done by another salon, please be advised that we cannot guarantee how long your nails will actually last. This is because we have no control over how your nails were originally done by another salon, and this plays a major role in lifting. If the nail growth is past what we would consider a “fill”, please note you will be charged up to the full set price. Also, the nail artist reserves the right to decide if she has enough time to do the nails that are considered past the “fill” condition. A refund will not be provided and you will be charged in full set price.


PAYMENTS

We require that all appointments be secured by credit card with a minimum of a 25% deposit for an in-studio appointment, and a 50% deposit for mobile services. For party’s, groups and special events a 50% deposit for the estimated services requested is required at the time of booking. Appointments are considered booked once payment information is received and processed.


YOU CAN CANCEL/RESCHEDULE WITHIN

48 HOURS OF SCHEDULED APPOINTMENT

Your appointments are very important to me, and it is reserved especially for you. I understand that sometimes schedule adjustments are necessary. Therefore, I respectfully request appointments be canceled or rescheduled at least 48 hours before your scheduled appointment only by going online or over the phone. Notice via text or voicemail is not accepted and will not be considered as a valid rescheduling of your appointment. If you cancel within 48 hours, you may reschedule. However, less than a 48-hour notice will result in the charge of the full-service price. All deposits are NON-REFUNDABLE.


LATE SHOWS

I utilize every minute of your appointment time to ensure that your nails are PERFECT!! If you are late, you may not be able to get exactly what you wanted on your nails. If it’s your first time coming, please make yourself familiar with the area well before your appointment time. After you are 15 minutes late, you will need to RESCHEDULE and you will be charged FULL PRICE and your deposit will be lost. If you are going to be late, PLEASE LET ME KNOW AS EARLY AS POSSIBLE by calling the Nail Artist at: (202) 977-8555.

NO SHOWS

Any no shows will be charged 100% of the reserved service amount, minus the deposit. The cancellation policy allows me time to inform my standby guests of any availability, as well as keeping my schedule filled, thus better serving everyone.


MOBILE SERVICES


TRAVEL FEES

I provide mobile services for your convenience. Please see my Price List for current rates and prices. Please note, I reserve the right to require greater service minimums and/or a travel fee/surcharge for service locations that are within our extended service area, but outside of our standard service area. Surcharge is added when scheduled during rush hour traffic or after hours.


EXCESS/WAITING FEE

Please be mindful that the nail technician(s) may have other client’s scheduled after the appointment so it’s important that he/she be able to start on time. Otherwise, the service may have to be rushed/shortened and/or all services may not be able to be complete, in which case a refund will not be given. If the nail technician(s) is held up due to waiting, ongoing interruptions and/or conditions with hands/feet that make the service time longer than usual, the client will be billed for the additional time at a rate of $30 at the start of each 15 minute interval unless a different rate is noted in the service agreement via email or text (any verbal communications are not accepted.)

PARKING FEES

The client is responsible for all parking-related fees, including but not limited meters, tolls, parking & valet expenses incurred while services are being provided and will be charged to the credit card used to book the appointment upon completion.

For your safety and ours, we ask for enough disclosure be given at the time of booking your appointment regarding any medical issues and/or conditions you or the person you are booking on behalf of may have. This would include, but not limited to, conditions such as diabetes, open wounds, fungus, any kind of infectious diseases, excessively thickened toenails. If we arrive and are unable to provide services for any of these reasons, we reserve the right to refuse service and a refund will not be issued.

PROFESSIONAL DEMEANOR

We always look to provide you with a professional English speaking licensed manicurist. Our utensils are always sanitized to provide clients with a top rate experience. As a company, we do not tolerate indecent exposure, sexual harassment, flirting, violence and/or verbal abuse. If any of these take place, we have the right to refuse or stop service at any point, a refund will not be issued and criminal charges may be filed if and when applicable.


WAIVER OF LIABILITY/CLEAN INSTRUMENTS AND SUPPLIES

All services are completely optional and have been requested by the individual, agent of an individual or party host on behalf of his/her guests. Hello Hunni Nails LLC makes every effort to ensure that clients are not subjected to any bacterial/fungal infections by using new files, buffers and foot files on each person in addition to disinfecting all non-disposable tools in hospital-grade disinfectant between each client. We use the highest quality cosmetic grade products if the client is allergic to anything or may develop any kind of allergies during or after services are being rendered, Hello Hunni Nails LLC is not liable. The Client releases Hello Hunni Nails LLC and our nail technicians of any and all liability as a direct or indirect result of services rendered. We use products like pure acetone, polish remover, rubbing alcohol, etc., which can damage your valuables. Hence clients are requested to cover their table, couch, sheets, flooring, etc. before they ask our nail technicians to set up for services. If any damage occurs during service, Hello Hunni Nails LLC, nor our nail technicians, are not liable and are not responsible for any damage that may occur, and will not be liable or responsible to replace or pay for your damaged items.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site.