Salon Service Policy:

Redos and Refunds

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Our Commitment

At Its About You Salon, we're committed to ensuring you love your hair! We take pride in the quality of our services and want every guest to leave feeling confident and satisfied.

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Redo Policy

  1. If you are not satisfied with your service, please notify us within 7 days of your original appointment.
  2. We will happily offer a complimentary adjustment to address your concerns.
  3. Redo appointments are scheduled with the original service provider whenever possible.
  4. Redos are available only if NO other salon or individual has altered the color or style. Once another professional has worked on your hair, we are unable to offer a redo or adjustment.
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Refund Policy

  1. Due to the creative and time-based nature of our services, we do not offer refunds.
  2. We are happy to work with you on a solution, such as a redo service, to ensure your satisfaction. 
  3. Unopened product can be returned or exchanged within 14 days of purchase.
  4. Opened products may be exchanged if there is a reaction or issue, at the discretion of management.