Client Care Policies & Procedures

We want every visit to Kinetix Massage & Bodywork to feel seamless from the moment you book to the moment you leave. Please take a moment to review our client care policies — they're here to help us give you the best possible experience, every time.

Covid-19 Updates

We maintain extended cleaning times between clients for your safety. Please stay home if you have symptoms. Kindly provide at least 8 hours' notice for cancellations. Thank you for your understanding.

Visit Us & Parking

Located at Pearl & 5th. Metered parking is available. Text your space number upon arrival for fee reimbursement.

Cancellation Policy

Please give 8 hours' notice for cancellations. Cancellations within 8 hours are subject to a 50% fee. No-shows will be charged full price.

Arrival Time

Arrive 15 min early for new clients; 10 min early for returning clients to check-in.

Late Arrival Policy

Arrivals late will receive remaining time; full fee applies. Please arrive on time.

Payment Methods

We accept Visa, MasterCard, AmEx, cash, and local checks with proper ID.

Gift Certificates

Gift certificates and packages are non-refundable.