Salon Policies

Cancellation Policy:

Maxima Hair at 555 requires a 48 hour notice to reschedule or cancel any appointments. We require a credit card on file to book all chemical services. This ensures that our stylists time is not wasted for last minute or no-show appointments. Failure to follow our policy will result in a 50% charge to your card on file

Day of Cancellations:

Any appointments cancelled same day of appointment will be charged 100% of the estimated service fee. Any no-shows with no attempt to contact the salon will also be subject to this charge. We do understand emergencies happen and always take careful consideration of this with our policies.

Same-Day Cancellation Notice:

Please note that showing up to your appointment and making changes to the service, such as removing a color service or altering the service day-of, will be treated as a same-day cancellation. In order to avoid this circumstance, we highly recommend scheduling a complimentary consultation in advance of your appointment. In such cases, our cancellation policy will apply.

Late Arrivals:

In order to respect the time of both our guests and our staff, we ask that you arrive on time for your appointment. Guests arriving more than 15 minutes late will be taken on case-by-case basis if the stylist has time to take them.

All clients 30 minutes late will be counted as a no-show.

Please refer to our "Day Of Cancellation Policy."

Appointment Reminders:

Our automated system will send text reminders starting at 168 hours prior to your appointment. At 48 hours our text reminder system will reach out to confirm your appointment again.

Child Policy:

We uphold a relaxing atmosphere for our guests so that they can take time to pamper themselves. If you bring your child to your appointment we ask that you supervise them at all times.

Please see "Same Day Cancellation Policy" above.

Refunds/Service Satisfaction:

We strive to make each guest happy at their visit. If you are not happy with your service please let us know before leaving the salon so we can make any adjustments as needed.

Tweaks/adjustments can be made at no charge within 7 days of your original appointment date, as long as they are reasonable. Adjustments do not apply to corrective colors, or services that take multiple visits to achieve your end goal.

We do not issue refunds on any services.

Refusal of services:

We reserve the right to refuse or discontinue service at any time to anyone demonstrating behavior that is verbally abusive or inappropriate to any members of our staff, our salon guests.