Privacy & Communication Policy

At Mohsta Lyf Massage and Wellness, we value your trust and are committed to protecting your privacy. This policy outlines how we handle your personal information when communicating via SMS, MMS, and email.

📱 Text (SMS/MMS) 

1. No Mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out at any time by replying STOP. Message and data rates may apply.
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📧 Email Communications

By sharing your email address, you agree to receive appointment confirmations, newsletters, special offers, and wellness-related content from Mohsta Lyf.

1. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails.
2. We do not share, rent, or sell your email address to any third party.
3. Your email will be used exclusively for communication from Mohsta Lyf or our approved platforms for scheduling and secure client records.

🔒Your Privacy Matters

All client information—whether collected through intake forms, booking platforms, or communications—is treated as confidential. Your contact information is stored securely and used solely to enhance your experience with Mohsta Lyf Massage and Wellness.

⏰ Appointments, Late Arrivals & Cancellations

1. I understand that appointments are by reservation only.
2. I agree to provide a minimum of 24 hours' notice for cancellations or rescheduling.
3. Cancellations with less than 24 hours’ notice will be charged 50% of the service price.
4. No-shows or cancellations made within 2 hours of the appointment will be charged 100% of the service price.
5. My card on file will be charged or prepaid sessions forfeited for missed or late-cancelled appointments.
6. If I am 15 minutes late or more, my appointment will be considered a no-show and canceled with a charge.
7. If I arrive less than 15 minutes late, that time will be deducted from the treatment session.
8. Rescheduling: we understand last minute situations arise, we offer a rescheduling option -if not deemed a no-show- rescheduled appointment must be made within two weeks of initial booking to avoid fees. One reschedule per appointment, meaning a second reschedule or cancellation isn't available and will incur 100% service fee if unable to make your appointment.

💳 Payment & Refund Policy

1. I understand that all service payments are non-refundable.
2. No further services will be provided until all outstanding charges are paid.

🚫 Boundaries & Conduct

1. I understand that intoxication during treatment is not allowed. If I arrive intoxicated, I will be asked to leave and charged the full session price.
2. I acknowledge that sexual innuendos, inappropriate language, or behavior will not be tolerated and will result in immediate termination of the session with full charges applied.
3. I understand that guests, children, and pets are not permitted at my appointment.

👤 Minors & Consent

1. I must be 18 years or older to receive treatment unless a parent or guardian provides written consent.