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Policies

Please understand that when you forget to cancel your appointment without giving enough notice we missed opportunity to fill that appointment time and our clients on our waiting list missed the opportunity to receive services which is why all of these policies are necessary.

Cancellation & No Show

Clients are required to provide 24 hours' notice to cancel or reschedule an appointment. If the client cancels within this window or misses their appointment, they will be charged 50% of the total cost of services as a cancellation fee that must be paid in full prior to the booking of any future appointments.

 If you do not cancel your appointment and do not show up to your appointment, there will be a no show fee of 75% of your scheduled service charge added to the card. If there is no card on file, the no show fee must be paid in full prior to the booking of any future appointments.

 Arriving beyond 5 minutes late may result in a scheduling conflict and could result in rescheduling your appointment entirely

Sick Policy

 My goal is to keep my family, clients, and their families healthy. Clients are asked to reschedule if they are sick. Failure to do so will result in being asked to leave and reschedule with a fee of their appointment cost. This includes ANY illness at all.

Refund Policy

We do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only with in the two of the initial service.

Lice and Nits Policy

If any Nits or Lice are found during the appointment, the client will be notified and asked to promptly leave the salon whether the service has been completed or not. Due to health and safety hazards, the client will be charged for the full appointment and a $50-$75+ Lice fee. The Lice fee is used to cover the cost of a Lice kit for remediation of the employee(s), cleaning products and any new supplies that are required to be replaced.

Chemical Service & Extensions Policy

We pride ourselves in providing the best services, however it is very important to have realistic expectations when coming in for a chemical process or service.


The following information is important to know if you are a client receiving one or more chemical services:

Color history and the use of medications must be discussed when consulting with your stylist. If you are currently under the care of an MD, it is (your) responsibility to research if color services are compatible with any prescription medication or cancer treatment which you are currently being treated with, or have used prior to your color appointment 


DOES THIS APPLY TO ME??

BELOW is a list of items to address with your colorist prior to your appointment - as these items may cause negative chemical reactions to the hair when mixed with salon chemicals services.

~Previously over-processed hair* by repeatedly layering dyes over porous pre-lightened hair.


~Taking prescription medication* that inadvertently alters the bonds of the hair (methotrexate, sulfa based medications).


~Thermal damage* by over-use of hot tools.


~Use of metallic dyes, salts, or minerals* (box dye) or use of "over mineralized well water" chemicals may cause negative reaction to enlightenment services.


~Use of henna or vegetable dyes* chemicals may cause negative reaction to enlightenment services.


~Permed or relaxed hair* chemicals may cause negative reaction to enlightenment services.


IT IS OUR PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY AND TO RESEARCH THE ITEMS LISTED ABOVE*

ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION

IS NOT THE RESPONSIBILITY OF THE SALON OR STYLIST.