Polices


Welcome to Obsidian Salon! My goal is to provide an exceptional experience from start to finish, with transparency and ease. To help ensure your visit goes smoothly, please take a moment to review the salon policies below. If you have any questions, I'm always happy to help.


Client Intake Form


Before your appointment, you’ll receive an email with a brief form to complete. This helps me get to know you and your hair history better, so I can tailor your service to your needs.

This form must be completed before your appointment. Failure to submit it may result in your appointment being rescheduled or canceled.


Guest Policy


Due to limited space, I kindly ask that you come to your appointment alone. This includes children and additional guests. Thank you for helping me maintain a calm and focused environment.


Deposits & Payment


  1. New clients are required to place a 35% deposit and keep a card on file. This deposit goes toward your service total.
  2. Returning clients are also asked to keep a card on file for convenience.
  3. Appointments will not be booked without a card on file.


Cancellation Policy


All cancellations or reschedules must be made at least 24 hours in advance via call or text.

Please note: Vagaro is not used for communication.


For Returning Clients:


  1. Late cancellations (Less then 24 hours) : 50% of service cost
  2. Cancellations or reschedules made within 5 hours of the appointment time may incur a 100% service fee.
  3. Reschedules within 24 hours: 25% fee (applied to your rescheduled appointment)


For New Clients:


  1. Your initial deposit will serve as the cancellation fee if canceling within 24 hours.
  2. Cancellations or reschedules made within 5 hours of the appointment time may incur a 100% service fee.


Walk-Ins

Walk-ins are always welcome! A quick text or call ahead is appreciated to help me accommodate you without delay.


Creating a Calm & Comfortable Space

To help make your visit as relaxing and enjoyable as possible, I kindly ask that conversations around politics or religion be avoided during your appointment.

There’s a lot happening in the world — this is your time to unwind, recharge, and feel great. Thank you for helping maintain a peaceful and positive atmosphere for everyone.


Thank you for your understanding and cooperation — I truly look forward to serving you at Obsidian Salon!