Policies

We understand that life happens and schedules can change unexpectedly. To be respectful of both the stylist and other clients, we kindly request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows the stylist to offer the time slot to another client who may be waiting for an opening.

Failure to cancel within 24 hours will result in a 50% charge of the scheduled service amount.

We consider a “no-show” to be a missed appointment without any prior notification. No-shows are disruptive to the stylist's schedule and can affect other clients who are waiting for an appointment.

A no-show will result in a 100% charge of the scheduled service amount. Additionally, clients who fail to show up without notice may be asked to prepay for future appointments.

We understand that delays can sometimes occur, but we ask that you arrive on time for your appointment. Being late may affect the quality of service and the schedule of other clients.

1. If you arrive 10-15 minutes late, we will do our best to accommodate you, but your service may be shortened to fit the remaining available time.
2. If you arrive more than 15 minutes late, your appointment may be canceled, and you may be charged a late fee or the full service charge, depending on the circumstances.

If you know you will be late, please call or text us as soon as possible to discuss potential options.