A 10 minute grace period is allowed.
Arriving more than the grace period late may result in:
- A late fee, or
- Cancellation of your appointment if the schedule cannot be adjusted.
- if the appointment must be cancelled due to lateness, the deposit is forfeited.
All services and deposits are non-refundable.
- If you experience any concerns with your service, please contact us within 48 hours so we can assess and determine if a complimentary adjustment is appropriate.
- Hair extensions, products, or custom orders are final sale and cannot be returned or exchanged once opened or installed.