We kindly require at least 24 hours’ notice for any cancellations or appointment changes. If you do not provide notice within this timeframe, you will be billed 50% of the scheduled service.

Additionally, future appointments may not be booked until the outstanding invoice is paid in full.

Your appointment time is reserved exclusively for you. Please be courteous to your stylist and fellow clients by respecting this policy.

We take pride in the quality of our work and your satisfaction is our top priority. That’s why we offer a 7-day satisfaction guarantee on all services. If you’re not completely happy, please contact us within 7 days of your appointment. If you've used the professionally recommended products (when applicable), we’ll be happy to make it right.

Please note: All sales are final. We do not offer refunds on services rendered or products purchased. However, we do offer a "try before you buy" option on most products, so you can feel confident in your purchase.

While we make every effort to stay on schedule, occasional delays may occur.

If we anticipate running more than 30 minutes behind, we will contact you via call or text. For shorter delays, notice may not be provided, as you may already be en route.

We appreciate your understanding. By booking with us, you acknowledge and accept this policy.