We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. There is a limit of two (2) free consultations per person per 365 days.

As a courtesy to our providers, for non-group appointments, please provide a minimum of twenty-four (24) hours notice should you need to cancel or reschedule an appointment. You will be charged $50 if an appointment is canceled or rescheduled less than twenty-four (24) hours in advance or if there is a no-show. For group appointments, there is a seventy two (72) hour cancellation policy, and the credit card on file will be charged $200 if canceled less than seventy two (72) hours in advance. If you arrive more than ten (10) minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments.

Pricing & Prepayments Policy

Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s).

If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.

If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.

Prepayments are refundable within ten (10) days of purchase. Services received can not be refunded.

For training courses, payments are non-refundable.

You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:

(a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;

(b) Your provision or receipt of a Treatment;

(c) Your travel in connection with the provision or receipt of a Treatment;

(d) Your interaction with any other User;

(e) Any claim that you violated any provision, term, condition, covenant, warranty, or representation in this Agreement;

(f) Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;

(g) Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;

(h) The Company’s use, disclosure, or preservation of User Content; or

(i) Your violation of any rights of another, including intellectual property rights.