Sol Lounge Policies
Appointments
-By appointment only. No walk-ins.
-Please arrive on time. I offer a 10 minute grace period, but may need to adjust the service to ensure we stay on time. 15+ minute delay may result in a late fee, or will be considered a no-call no-show and may result in cancellation fee.
Redo's and Corrections
-my goal is always to have my clients satisfied with the results of their hair. if there is anything you are struggling with after your appointment, please let me know within 7 days and I will happily make any adjustments free of charge. under no circumstance are refunds provided for services.
Deposits and Payments
-Cash or Card is the accepted form of payment.
Cancellations and Rescheduling
-I kindly ask that you cancel or reschedule your appointment at least 48 hours in advance.
-Late cancellations or no-shows will be charged the cancellation fee (50% of service booked.)
-Three no-shows may result in refusal of future bookings at Sol Lounge.
Guests and Children
-No extra guests or children unless being serviced or approved in advance by your stylist. We’re located in a smaller space and want to ensure the best experience for guests, and a clean and focused work space for our stylists!
Health and Safety
-Please do not come sick. If you arrive at your appointment and are visibly sick, I reserve the right to refuse service and reschedule your appointment.
-I reserve the right to refuse service if there are signs of infection, or open wounds.