Cancellation Policy
I understand that unforeseen circumstances may arise, leading to the need to cancel appointments. However, I require that cancellations be made at least 48 hours in advance. This allows me to accommodate other clients who may be waiting for an appointment slot. Cancellations made less than 24 hours of the scheduled appointment time will be subject to full charge, NO EXCEPTIONS including Covid or sickness. When you schedule your appointment; you are reserving your spot for the time needed to service you. This means we are allocating reserved time for your service. I cannot accommodate every scenario possible as this is not sustainable in operating our business.
Rescheduling Policy
Should you need to reschedule your appointment, I encourage you to contact me as soon as possible. I will do my utmost to accommodate your request, based on availability. Please note that rescheduling less than 24 hours of your appointment may also incur full cancellation fee. Rescheduling is canceling.
Tardiness Policy
Time is precious, and I strive to make the most of every minute to ensure you receive the best possible nail care experience. Please arrive promptly for your appointment to maximize our scheduled time together. Please understand that arriving late may result in a shortened appointment or the need to reschedule as I may not be able to accommodate the full service within the remaining time slot and you’re still responsible for the full appointment cost. Future appointments will be declined if excessive tardiness becomes an issue. I appreciate your cooperation in respecting the schedules of our team and fellow clients.
Deposit Requirement for New Clients and Repeat Offenders
To better manage my appointment schedule and ensure fairness to all clients, I NOW REQUIRE 100% NON-REFUNDABLE DEPOSITS FOR ALL NEW CLIENT APPOINTMENTS. Additionally, clients who repeatedly cancel or reschedule appointments less than 24 hours notice more than once will be required to pay a non-refundable deposit for future bookings whether booking online or in-house. This measure helps me maintain my commitment to providing excellent service while respecting each other's time.
Shop Etiquette
During your time at Tooth and Nail, I ask that everyone adhere to my salon etiquette. -This includes arriving on time for your appointment.
-Please use mobile devices to a minimum during your service, especially when I need your nails to perform my work. This includes full phone conversations unless it’s a true emergency.
-Consuming foods during your service may contaminate nail preparation for product adhesion. So please be mindful of what you bring.
-Be mindful of your movements during your service and avoid touching your face, hair, and/or anything fuzzy from clothing.
Nail Art Booking Policy
I understand that selecting nail art designs can be exciting, but I want to remind you that booking specific nail art designs means reserving time and resources. Therefore, any changes or cancellations to booked nail art designs less than 24 hours notice of the appointment will still result in full payment for the originally booked service, whether nail art is performed or not. This policy ensures that I can dedicate my time and creativity to providing you with the perfect nail art experience.
Other Consequences for Repeat Offenders
Clients who repeatedly violate our cancellation and rescheduling policies may lose the privilege of rebooking appointments in-house and/or continuing business with us. Instead, you will be placed on a rescheduling waitlist, allowing me to accommodate other clients who respect my policies and value my services.
I appreciate your understanding and cooperation in upholding these guidelines to ensure a positive experience for everyone.
I strive to create a peaceful and enjoyable atmosphere for all our clients, and your cooperation in observing these etiquette guidelines is greatly appreciated.
I believe that these adjustments to my policy will ensure that all of my clients receive the exceptional service they deserve while allowing me to effectively manage my appointments and resources. For further questions or concerns, please reach out.
PRICES
All prices are subject to change at any time. Service prices are
non-negotiable.
RIGHT TO REFUSE SERVICE
I may refuse service to anyone if there is a specific and rational reason.
SCHEDULING
I recommend you schedule your next service prior to
leaving Tooth and nail to ensure the best appointment time that works for your schedule and meet your needs for long term results. When you have a lapse in your appointment of more than six months, there is no guarantee that there will be priority to schedule your appointment.
ONLINE APPOINTMENT REQUESTS
All appointments booked online are subject to acceptance. If the appointment type is selected incorrectly, I will automatically update before accepting your online appointment request.
Please keep in mind, if the request is approved less than 24 hours, you are responsible for the full service cost if you choose to cancel or reschedule for any reason.
NEW AND RETURNING CLIENTS
New clients may not be guaranteed for recurring appointments. For returning clients that have lapsed for more than 6 months, you are required to select "new client" appointments.
APPOINTMENTS
Please plan ahead for parking before your scheduled service. If arriving late for your appointment, as a courtesy to the next guest, your service will still have to end on time regardless of the start time. Arriving late will simply limit the time for your treatment and may be rescheduled if time does not permit.
PAYMENT
I accept Cash, Mastercard, Visa, Discover and American
Express, due at the time of service. Checks are not accepted.
GIFT CARDS
Gift cards are not refundable and cannot be redeemed for cash. Gift cards do not expire per Montana State Law, but may be used for only the dollar amount it was purchased for if prices have changed by time of use.
PETS
Pets are not allowed per Montana Law. Service animals are an exception.
SERVICE SATISFACTION
In the event that you are not satisfied with your service, I ask you to please contact me directly and schedule a rework of your service within 10 days of your service visit.
INJURIES/ALLERGIES
In the event that there is any skin reaction or injuries during your visit, we do our best to advise and refer. It is your responsibility in
seeking medical professional help as soon as possible. It is out of our scope of practice to diagnose any complications in any unforeseen event.
CHRONIC HEALTH CONDITIONS
It is important that you inform me of any chronic conditions(s) you may have, so that precautions can be considered. Examples of conditions would be circulatory diseases, diabetes, peripheral artery disease (PAD), arthritis, high blood pressure and others.
PRIVACY POLICY
Your privacy is important to me. To better protect your privacy, I provide this notice explaining our online information practices and
the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on our website.
The only personal information I collect is name, street and email address, telephone number, and credit card information. I use the personal information collected from you to process orders, book appointments and maintain a relationship with my clients. Such personal information is not used for any other purpose and is not shared. I never use or share the personally identifiable information provided to me online in ways unrelated to the ones described above. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, I have put into place appropriate
physical, electronic and managerial procedures to safeguard and secure the information collected online. Clients under 18 years old will need parental consent.
Terms and conditions may be updated at any time.
Thank you for your understanding and continued support!
Should you have questions or concerns about this Privacy Policy, send an email to toothandnail@gmail.com