Terms & Conditions
1. Appointments, Booking Fees & Cancellation Policy
Appointments are reserved especially for you. As late cancellations and changes can make it very difficult to refill an appointment space, the following booking and cancellation policy applies.
New Clients – 50% Booking Fee
For new clients, a booking fee of 50% of the total appointment price is required to secure the appointment.
The booking fee will be deducted from the total cost of your appointment, with the remaining 50% balance due at the time of your appointment.
The 50% booking fee is non-refundable. However, it is transferable to a rescheduled appointment where at least 48 hours' notice is provided.
The 50% booking fee will be forfeited where:
- The appointment is cancelled or rescheduled within 48 hours of the appointment start time; or
- You do not attend your appointment (no-show) without providing notice.
In these circumstances, the 50% booking fee will be retained to cover the appointment time that has been reserved for you and the loss incurred as a result of the late cancellation or no-show.
Where at least 48 hours' notice is provided, the 50% booking fee of the total appointment price may be transferred to a new appointment, subject to availability. The booking fee cannot be exchanged for cash or refunded.
Existing Clients – No Booking Fee Required
Existing clients are not normally required to pay a booking fee when making an appointment.
However, the same 48-hour cancellation policy applies.
If an existing client cancels or reschedules within 48 hours of their appointment, a charge of 50% of the total appointment price will apply.
This 50% charge is intended to cover the appointment time that has been reserved and the loss incurred as a result of the late cancellation.
The 50% charge may be:
- Taken from your stored payment card, where applicable; or
- Requested by bank transfer.
No-shows without notice will also incur a charge of 50% of the total appointment price.
Late Cancellations & Future Bookings
If you have not paid a booking fee and cancel or reschedule within 48 hours of your appointment, or fail to attend your appointment without notice, the outstanding 50% charge of the total appointment price must be paid before another appointment can be booked.
Following a late cancellation or no-show, a booking fee of 50% of the total appointment price will be required for all future appointments, including for existing clients who would normally not be required to pay a booking fee.
This 50% booking fee is non-refundable but transferable to a rescheduled appointment where at least 48 hours' notice is provided.
If the future appointment is cancelled or rescheduled within 48 hours, or you do not attend the appointment, the 50% booking fee will be forfeited.
Repeated late cancellations or no-shows may affect your ability to book future appointments.
48-Hour Notice
Please provide at least 48 hours' notice if you need to cancel or reschedule your appointment.
Where the required notice is provided, no cancellation charge will normally apply, subject to the terms relating to booking fees and any other applicable circumstances.
2. Patch Testing
For your safety, and in accordance with product manufacturers' guidelines and insurance requirements, a patch test is required at least 48 hours before any eye or brow treatment, unless specifically excluded below.
Patch testing is required for applicable treatments including, but not limited to, treatments involving products applied to or around the eyes and brows.
A patch test is not routinely required for waxing or lash extensions, unless circumstances indicate that one is necessary.
If it has been 6 months or more since your previous appointment, a new patch test will be required where applicable.
A further patch test may also be required if there have been any changes to your medical history, medication, allergies, pregnancy status, skin condition or other relevant circumstances since your previous visit.
Lash Extensions
A patch test for lash extensions may be required depending on individual circumstances, including pregnancy, health history, allergies, sensitivities or other relevant factors. This will be assessed where appropriate.
If a required patch test has not been completed within the required timeframe, the treatment may need to be changed, postponed or cancelled. This will be for your safety and in accordance with product manufacturer and insurance requirements.
A patch test is not a guarantee that a reaction will not occur. Please inform me of any known allergies, sensitivities, medical conditions, medications or other relevant changes before your treatment.
3. Children & Additional Guests
For safety, insurance and treatment-room reasons, children are not permitted at appointments.
Please attend your appointment alone unless an accompanying person has been agreed in advance.
If you arrive with a child or an unauthorised additional guest, your treatment may not be able to go ahead and the cancellation policy may apply.
4. Payment
Payment for appointments is cash only and is due at the time of your appointment.
For new clients, the 50% booking fee of the total appointment price must be paid in advance to secure the appointment, with the remaining 50% balance due at the time of the appointment.
Cancellation and no-show charges are separate from the standard appointment payment process and may be charged to your stored payment card or requested by bank transfer, as outlined in the Cancellation Policy above.
5. Medical Conditions & Changes in Circumstances
It is your responsibility to provide accurate and up-to-date information about any medical conditions, allergies, sensitivities, medications, pregnancy, recent procedures or other circumstances that may affect your treatment. This will be requested to provide via consultation form.
Please inform me of any relevant changes before your appointment.
For your safety, I reserve the right to decline, modify or postpone a treatment where I believe it may be unsuitable or unsafe to proceed.
6. Treatment Suitability
All treatments are subject to an assessment of suitability. If a treatment is deemed unsuitable due to a contraindication, skin condition, allergy, patch-test result or other safety concern, the treatment may be refused or an alternative treatment may be recommended.
Where a treatment cannot safely be carried out due to a contraindication or other circumstance outside of my control, this does not constitute a failure to provide the service.
7. Gift Vouchers
Gift vouchers are subject to the following terms:
- Gift vouchers are valid for 13 months from the date of purchase.
- The expiry date will be stated on the gift voucher where applicable.
- Gift vouchers must be presented.
- Gift vouchers cannot be exchanged for cash.
- Gift vouchers cannot be used to purchase another gift voucher.
- Gift vouchers are non-transferable unless otherwise agreed.
- If the value of a treatment exceeds the value of the gift voucher, the remaining balance must be paid at the time of the appointment.
- Gift vouchers cannot be redeemed after their expiry date, subject to any rights you may have under applicable law.
- Lost or stolen gift vouchers cannot be replaced unless sufficient proof of purchase is provided.
- Gift vouchers are subject to the same appointment, cancellation and no-show policies as standard bookings.
Gift vouchers are not intended to restrict or exclude any statutory rights that apply to the purchaser or recipient.
8. Acceptance of These Terms
By booking an appointment, purchasing a gift voucher or receiving a treatment, you confirm that you have read and understood these Terms & Conditions and agree to comply with them.
These Terms & Conditions may be updated from time to time. The version applicable to your booking or purchase will apply, subject to any rights you have under applicable law.