Terms & Conditions



1. Appointments & Cancellation Policy

Appointments are reserved especially for you. As last-minute cancellations and changes can make it very difficult to refill an appointment space, the following cancellation policy applies:

  1. Please provide at least 48 hours’ notice if you need to cancel or reschedule your appointment.
  2. Cancellations or rescheduling requests made within 48 hours of the appointment start time will incur a cancellation fee of 50% of the scheduled treatment price.
  3. No-shows will incur a charge of 100% of the scheduled appointment price.
  4. Repeated late cancellations or no-shows may affect your ability to book future appointments.

Cancellation and no-show charges may be taken from your stored payment card or, where applicable, an invoice may be issued by email.

By booking an appointment, you acknowledge and agree to this cancellation policy.



2. Patch Testing

For your safety, and in accordance with product manufacturers’ guidelines and insurance requirements, a patch test is required at least 48 hours before any eye or brow treatment, unless specifically excluded below.

Patch testing is required for applicable treatments including, but not limited to, treatments involving products applied to or around the eyes and brows.

A patch test is not routinely required for waxing or lash extensions, unless circumstances indicate that one is necessary.

If it has been 6 months or more since your previous appointment, a new patch test will be required where applicable.

A further patch test may also be required if there have been any changes to your medical history, medication, allergies, pregnancy status, skin condition or other relevant circumstances since your previous visit.


Lash Extensions

A patch test for lash extensions may be required depending on individual circumstances, including pregnancy, health history, allergies, sensitivities or other relevant factors. This will be assessed where appropriate.

If a required patch test has not been completed within the required timeframe, the treatment may need to be changed, postponed or cancelled. This will be for your safety and in accordance with product manufacturer and insurance requirements.

A patch test is not a guarantee that a reaction will not occur. Please inform me of any known allergies, sensitivities, medical conditions, medications or other relevant changes before your treatment.



3. Children & Additional Guests

For safety, insurance and treatment-room reasons, children are not permitted at appointments.

Please attend your appointment alone unless an accompanying person has been agreed in advance.

If you arrive with a child or an unauthorised additional guest, your treatment may not be able to go ahead and the cancellation policy may apply.



4. Payment

Payment for appointments is cash only and is due at the time of your appointment.

Cancellation and no-show fees are separate from the standard appointment payment process and may be charged to your stored payment card or invoiced by email, as outlined in the Cancellation Policy above.



5. Medical Conditions & Changes in Circumstances

It is your responsibility to provide accurate and up-to-date information about any medical conditions, allergies, sensitivities, medications, pregnancy, recent procedures or other circumstances that may affect your treatment. This will be requested to provide via consultation form.

Please inform me of any relevant changes before your appointment.

For your safety, I reserve the right to decline, modify or postpone a treatment where I believe it may be unsuitable or unsafe to proceed.



6. Treatment Suitability

All treatments are subject to an assessment of suitability. If a treatment is deemed unsuitable due to a contraindication, skin condition, allergy, patch-test result or other safety concern, the treatment may be refused or an alternative treatment may be recommended.

Where a treatment cannot safely be carried out due to a contraindication or other circumstance outside of my control, this does not constitute a failure to provide the service.



7. Gift Vouchers

Gift vouchers are subject to the following terms:

  1. Gift vouchers are valid for 13 months from the date of purchase.
  2. The expiry date will be stated on the gift voucher where applicable.
  3. Gift vouchers must be presented.
  4. Gift vouchers cannot be exchanged for cash.
  5. Gift vouchers cannot be used to purchase another gift voucher.
  6. Gift vouchers are non-transferable unless otherwise agreed.
  7. If the value of a treatment exceeds the value of the gift voucher, the remaining balance must be paid at the time of the appointment.
  8. Gift vouchers cannot be redeemed after their expiry date, subject to any rights you may have under applicable law.
  9. Lost or stolen gift vouchers cannot be replaced unless sufficient proof of purchase is provided.
  10. Gift vouchers are subject to the same appointment, cancellation and no-show policies as standard bookings.

Gift vouchers are not intended to restrict or exclude any statutory rights that apply to the purchaser or recipient.



8. Acceptance of These Terms

By booking an appointment, purchasing a gift voucher or receiving a treatment, you confirm that you have read and understood these Terms & Conditions and agree to comply with them.

These Terms & Conditions may be updated from time to time. The version applicable to your booking or purchase will apply, subject to any rights you have under applicable law.

If you have any questions regarding these Terms & Conditions or your appointment, please contact me before booking.