Our Independent Stylist's Policies
*Please note these policies are at carried out to the discretion of each individual independent stylist.
The information below is a general overview of the policies and procedures our independent stylist carry out.
For any questions you may have about your specific independent stylist, we suggest contacting them through their instagrams individually.
All Services rendered by Alchemy Salon & Spa's Salon Stylists and Independent Stylists are provided on a non-refundable basis.
Please reach out to management if you have any questions.
When booking any service, a form of payment is required to be kept on file to finalize any scheduled service. Your card will be a placeholder for your service and will not be charged unless a violation of policy occurs.
It is important to note that our independent stylists have their own individual payment systems and do not share the salon's. Since entirely being a separate entity, your Independent Stylist may either reach out to you to capture your card on file for their business or may take your card on file at the beginning of your initial service.
They reserve the right to charge your card on file if under any circumstance you violate our policies stated.
In the context of our own Non-Refundable Deposit Policy, Independent Stylists, at their discretion, may require a deposit for any/all their services.
In the event that you reschedule or cancel your appointment, your non-refundable deposit will be forfeited and a new non-refundable deposit must be made to rebook.
Please note that every service has a specific allotted time frame. In the event that you’re running behind, please reach-out to us or your stylist.
The late arrival cut off for any service is 10 minutes after the scheduled start time.
In the event of a late arrival and your independent stylist’s availability permits accommodating you, it may change the service you’ll receive depending on the remainder of the time scheduled. You will still have to pay the cost of the original scheduled service.
Should you be later than 10 minutes to your scheduled service and your independent stylist cannot accommodate you, your service will then count as a cancellation and you will be charged their rescheduling/cancellation fee and if your service included a non-refundable deposit, that non-refundable deposit will then be forfeited and a new non-refundable deposit must be made to rebook.
72 hrs before your service, you’ll receive a confirmation message (via email/text) from Vagaro about your scheduled service. This would be the best time to notify us or your independent stylist if you’d like to reschedule or cancel your service before being charged a rescheduling/cancellation fee.
In the event that you reschedule/cancel your service within 48hrs or less notice, will result in your card on file being charged 50% of the remainder of your service total.
In the event that you reschedule/cancel your service within 24hrs or less notice, will result in your card on file being charged 100% of the remainder of your service total.
We highly suggest that if you're in contact with your independent stylist and are in need of any changes to your service to contact them directly.
Please note that if you contact us after hours to reschedule or cancel your service, your message will not be seen till the following morning at opening.
If for some reason your fee does not go through, it must be paid before being able to book with them in the future.
For services that include a non-refundable deposit: In the event that you reschedule/cancel your service, your non-refundable deposit will be forfeited and a new-non refundable deposit must be made to rebook.