Our Newnan location has in-house artists employed by James Malone and independent contractors. Independent artists operate as their own business entity and their policies and procedures may differ from those below.

Appointments

Established clients:

The easiest way to make an appointment is through our online booking system powered by Vagaro. If you are unsure of what service to book, TEXT us and we can help you. Online booking not your thing? Send us a text and we can set it up for you.



New clients:

Please TEXT the salon to request an appointment. Please include pics of your current cut/color as well as desired cut/color. We offer 15-minute complimentary consultations.

Alpharetta 770-817-7866

Newnan 770-301-8797

*We do not have a dedicated receptionist at either location. Calls are answered or returned by our assistants when they are not assisting in-salon clients. We strongly encourage pre-booking your next appointment at checkout. 

Finishing Services

Finishing services (blow dries and haircuts) are not included in price unless specifically stated. These services must be booked separately from color services. Unfortunately, due to staffing, a blow dry service after a color service is not always available. Self-styling stations are available at both locations.



Cancellation Policy

• We reserve appointments specifically for you. Last-minute cancellations are very hard to fill and result in a loss of income for the stylist(s).
• We require a credit card number on file to hold any appointment.
• Any no-shows, cancellations, or reschedules without a 24-hour business day notice will be charged 50% of the missed appointment.
• Extensions, Brazilian Blowouts, Color Corrections, and/or Full Custom Colors require a 48-hour business day notice.
• Clients who are late to their appointment and have to be rescheduled will also be subject to charge.
• Tuesday appointments should be cancelled before noon on the Saturday prior to appointment.
• Appointments are not considered successfully cancelled until you receive text confirmation.

Appointment Confirmations

We offer courtesy email and text confirmations a week and a day in advance. If you are unable to confirm your appointment, please understand it is your responsibility to remember your appointment(s) date/time to avoid missed appointments and cancellation fees.

Service Pricing

With the exception of our assistants and Junior Stylists, pricing is determined by each individual stylist. Our team members are seasoned stylists with at least 5+ years of experience behind the chair. No stylist is required to charge a certain amount or complete a service in a specific time frame. Every service is customized for each client. 

*We do not provide quotes over the phone or email. 

*All prices are starting prices and are subject to change.

Customer Satisfaction

Our top priority is that you leave our salon with healthy, beautiful hair and a smile on your face. In the event that doesn’t happen, we respectfully ask that you contact us (or your stylist) within 14 days of your service. Please give the stylist that provided the service the opportunity to make you happy. Requesting a different stylist will require additional appointment and WILL incur charges. Changing your mind does not constitute a redo.

We do not provide refunds for services under any circumstances. 

Product Refund Policy

• 30 days or less since purchase:

Full refund for unopened/unused items in their original packaging. 

• More than 30 days:

Store credit in form of gift card upon approval. Gift card rules apply. Must be unopened/unused items in their original packaging.

• Non-returnable/refundable items:

Gift cards, final sale items, promotional offers, item prices ending in .99, used/opened items, any hair accessory/brush/hot tools 

• Defective items:

Please email us crew@jamesmalone.com 

Any item purchased through an affiliate link and/or not shipped directly from James Malone may be subject to a different return policy.



James Malone Collective reserves the right to refuse returns and refunds for customer that abuse the return policy. Abuse includes, but is not limited to, persistent returning of partially used products, trying to return used product as unused or trying to return outside of the 30-day window.

Promotional Offers

Any promotional pricing/offers cannot be combined with other promotions/offers. For services and/or retail.

Payment Methods

Payment is expected at the time service is rendered. We accept cash, check, Visa, AmEx, and Mastercard.

Children

Unless receiving a service, we respectfully ask that you make childcare arrangements during your appointment.

Please email us at crew@jamesmalone.com with any questions or issues. We will respond within 24 hours. Usually.