Policies and Procedures

Bookings are made by appointment only. No walk-in appointments permitted at this time.

A credit card is required when booking online. This card is not charged for the service, it is taken for no-show protection. The only way that it will be charged is if you no-show or cancel your appointment without proper 24 hour notice. Accept debit card, credit card, venmo, Vagaro Gift Cards, and cash. 

Completion of the Initial Intake Form and Liability Waiver are required before your first session (see Forms tab). The Initial Intake form provides essential health information that allows LIFT Lymphatics to deliver a safe, personalized experience and identify any potential contraindications to lymphatic massage, such as an exacerbation of heart failure, kidney failure, an active infection, or an acute blood clot. When booking your initial appointment on Vagaro, you will automatically be prompted to fill out the Initial Intake Form. Please complete and submit in order to book your first appointment. Once completed initially, you will not need to complete for follow-up appointments; rather only updated every 6 months. Also know that your individualized treatment plan will be discussed with you before each appointment. If you have any questions or need assistance completing the form, please call or send a message using the contact information provided online. In addition, a signed Liability Waiver is required prior to any services provided. You will also be automatically prompted to completed this form upon your initial booking. This form may also be viewed separately on the Forms tab of the website. 

Clients are responsible for informing their therapist of any current medical treatments or changes in their health. If a medical condition or treatment may affect care, written clearance from the appropriate healthcare provider (such as a physician, chiropractor, or physical therapist) may be required before sessions can continue.

For post-cosmetic surgery Manual Lymphatic Drainage, LIFT Lymphatic LLC requires written clearance from the operating surgeon confirming that:

1. The client is cleared for soft-tissue work in the specified treatment areas.
2. Surgical sites are sufficiently healed to tolerate manual contact.
3. Post-operative activity milestones have been met.
4. All drains have been removed.
5. There are no contraindications, including open incisions or active infections.

Surgeon clearance may be emailed prior to your appointment or brought in paper form to your first visit.

Open and honest communication is essential to providing safe, effective care. Clients are encouraged to share feedback about their treatment, including techniques they find helpful, areas of discomfort, changes in symptoms, or any body areas they would like avoided. Please inform your therapist of any pain, sensitivities, or concerns at any time during your session.

To ensure a safe, respectful, and professional environment, the following policies apply:

1. Clients may remain as fully clothed as needed for their comfort.
2. Professional draping will be used at all times. Only the area being treated will be undraped.
3. The genital area will never be touched. Your therapist will always request consent before working near sensitive areas and will otherwise maintain an appropriate professional distance.
4. Sexual comments, behavior, or requests are strictly prohibited. Any solicitation for sexual activity will result in the immediate termination of the session, refusal of future services, and may be reported to the appropriate authorities.
5. Clients under 18 years of age must have a parent or legal guardian present in the treatment room unless prior written consent has been provided.
6. The treatment room door will remain unlocked during all sessions.
7. Clients may end a session at any time and are free to leave. Payment is required for services provided up to that point.

To respect the time of both our clients and therapist, we kindly request at least 24 hours' notice for appointment cancellations or rescheduling.

Appointments canceled with less than 24 hours' notice may be charged 100% of the scheduled service fee. Cancellations may be made by phone or text. If a payment method is not on file, an invoice will be sent to the email address provided.

We understand that unexpected circumstances can occur. Exceptions may be considered at the therapist's discretion on a case-by-case basis. One courtesy waiver may be granted per calendar year for qualifying situations.

Clients who miss a scheduled appointment without notice ("no-shows") may be required to prepay for future appointments and may be subject to the full service fee.

Please arrive 5 minutes before your scheduled appointment to allow time for check-in and to ensure your session begins promptly.

If you arrive more than 5–10 minutes late, your session will end at the originally scheduled time to avoid delaying other clients. The remaining appointment time will be used as effectively as possible, but late arrival will result in reduced hands-on treatment time. The full service fee may still apply.

If your therapist is delayed, you will receive your full scheduled treatment time whenever possible. If the therapist is more than 15 minutes late, an appropriate discount will be applied to your session.

To help protect the health and safety of our clients and therapist, LIFT Lymphatics LLC asks that you reschedule your appointment if you are feeling unwell or have symptoms of a contagious illness.

Appointments will be postponed if you have a fever, vomiting, diarrhea, or symptoms of a contagious condition, including but not limited to influenza (flu), COVID-19, strep throat during the contagious period, conjunctivitis (pink eye), chickenpox, measles, mumps, rubella, whooping cough, hepatitis A, meningococcal disease, impetigo, scabies, ringworm, head lice, thrush, or any other contagious infection.

If you are unsure whether it is appropriate to keep your appointment, please contact us before your scheduled visit. We are happy to help determine whether rescheduling is the best option.

Thank you for helping us maintain a safe and healthy environment for everyone.

This version is more current than the original, avoids listing outdated or extremely rare illnesses unnecessarily, includes COVID-19, and has the professional tone commonly used by medical, massage therapy, and lymphatic drainage practices.

LIFT Lymphatics LLC is committed to maintaining the highest standards of cleanliness and infection control. All treatment equipment and linens are cleaned and sanitized using approved methods between each client. The therapist follows proper hand hygiene protocols before and after every session, and any cuts or breaks in the skin are securely covered.

Clients are asked to arrive with clean skin and to inform the therapist of any cuts, open wounds, rashes, or other skin conditions prior to treatment. Areas with compromised skin will be avoided or treatment may be modified as appropriate.