FAQs

What can I exprect during my service?

Here is a step by step summary of our head spa service:

  1. Scalp Analysis - Determines the best customized treatment for you.
  2. Aromatic Sensory Journey - Select the aroma used during step 6.
  3. Treatment Bed Preparation - Once your comfortable, your tech will begin with dry brushing and apply scalp enhancer to be massaged into dry scalp.
  4. Customized Treatment Application - Your custom treatment, followed by a neck and shoulder massage.
  5. Scalp & Hair Wash - Treatment is cleansed with a deep clarifying scalp and hair wash.
  6. Halo, Aromatherapy, & Hair Bath - Your selected scent, plus a hair bath scalp massage with modern and traditional scalp tools.
  7. Hair Mask & Massage - Hair mask is steamed into your hair while you receive a hand and arm massage.
  8. Service Completion - Post service scalp analysis and rough blowdry.
Should I do any add-ons?

While its not necessary, we recommend adding on one or two mini treatments to elevate your experience.

Is the treatment room private?

Yes! Our treatment rooms are 100% private. You will be able to undress and get into the treatment bed privately, and you will be fully covered with a sheet and blanket during your service. There is a stool and basket provided in your room to safely hold your belongings.

What should I wear/how much do I undress?

Whatever makes you most comfortable! We highly recommend undressing your upper body and removing necklaces, earrings, rings, and other bulky jewelry in order to fully enjoy the neck, shoulder, hand, and arm massages. Wearing tight pants or jeans during your service may be uncomfortable or too warm, so we suggest taking that into consideration as well.

Is it okay to talk during my service?

To preserve a serene and tranquil environment for all of our guests, we kindly ask that if you need to speak to your technician during your service, you do so in a hushed, calm tone. Otherwise, we greatly appreciate keeping all other conversations in the front lobby area. Thank you for helping to keep our spa a quiet, relaxing space for all.

What if I have to cancel?

We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment. Cancellations or rescheduling requests made within 24 hours of the scheduled appointment will incur a fee equal to 50% of the total service cost. In the event of a no-show, the full service fee of 100% will be charged. We appreciate your understanding and cooperation in honoring the time of both our staff and other guests.

Can I receive a service if I have extensions?

You can, but we actually recommend coming in between installs instead. Due to the tools, techniques, and products used, working around extension wefts makes it challenging for our technicians to give you the full experience.

If you have k-tips or tape in extensions, unfortunately you cannot receive the service.

How do I check in for my appointment?

We are happy to provide a convenient contactless check-in process via the Vagaro App. Please arrive 10-15 minutes prior to your scheduled appointment, remain in your vehicle, and check in on the app. Your service provider will be notified that you’ve checked-in and will meet you at your designated appointment time. To ensure the safety of our guests and staff, the entry door will remain locked during services.

I still have more questions!

Feel free to call or text us at (810) 218-3881, or message us directly on the Vagaro App. We will be happy to answer any further questions you have!