We're here for you at every step.
The Vagaro Imports & Onboarding team is here to make your switch feel simple, stress-free, and completely tailored to the way you work. Whether you’re bringing data over from another platform or setting up Vagaro for the very first time, we’ll guide you through every step. From handling your imports with care to hosting three personalized onboarding sessions, we take the time to understand your business, your flow, and your goals—so your rollout feels smooth, confident, and ready for success.
What we can import
We know switching systems can feel like a project, so our team steps in to make the move to Vagaro as smooth and reassuring as possible. As part of your setup, we can help import the following types of data—so you don’t have to start from scratch:
Customer List
Customer Notes
Customer Credit Card Info
Service & Class menu
Future appointments
past appointments
Memberships
Packages
Gift cards
inventory
employee profiles
reviews
A quick heads-up: while these are the data types we’re able to import, the exact information we can bring over depends on the reports provided by your current booking software. Our team will walk you through what’s available and help you make the most of it.
See what our users are saying
Alejandro C was fantastic! He was very knowledgeable and helped me with ease. Highly recommend if you are new to Vagaro.
— Rebecca S
Love Lesa! She’s been so helpful in helping me get my business set up. I had no idea what I was doing in the beginning and she made the process so easy to understand.
— Kassey N
Kevin was very patient and kind. I really needed his cool, instructive and forgiving style of communication. Change is scary and stressful; Kevin made things simple and chill.
— Terahshea M
Read All Reviews
FAQs
Yes—imports depend on what data your current software allows you to export. If certain required fields aren’t included in those reports, we may not be able to complete every part of the import. And if your software doesn’t allow data exports at all, that can limit what’s possible.
That said, our team has access to scraping tools that can sometimes help build reports when standard exports aren’t available. This option depends on how the data is structured and accessible, so while it isn’t guaranteed, we’ll always explore what’s possible.
An import is all about bringing your existing data into Vagaro. We’ll review what information you’d like transferred, confirm what’s available from your current software, and set clear expectations around what can be imported and how long it will take.
Onboarding focuses on helping you feel at home in Vagaro. It includes a guided walkthrough of core features, everyday workflows, and best practices so you can confidently use the system moving forward.
Never. Vagaro will not delete any data from your previous software or close your existing account.
Our team works best with Excel files, such as CSV or XLSX. PDFs can also be used, as long as the data is clearly organized and can be easily converted into Excel.
You can request an import or onboarding directly from your Vagaro Pro account. Simply log in, head to the Settings menu, and select Import Management under the Business section. From there, choose the import type that fits your needs and follow the on-screen prompts to get started. We’ll guide you every step of the way.
Your import appointment will take about 30–40 minutes. After that, the import itself typically takes 1–3 days to complete.
Yes! While it’s ideal to request within the first 90 days of signing up, there’s no limitation—you’re welcome to request an import or onboarding at any time.
To help you feel confident and prepared, we recommend reviewing our handy What to Expect guide before your session. It covers everything you’ll need to know ahead of time—from how to get ready to what will happen during your import or onboarding—so you can come in feeling relaxed and supported.
Currently, we offer appointments in English and Spanish.