1. 取消与改期

所有课程需至少提前24小时取消或改期。

24小时内临时取消 → 视为课程已消课。 1. Cancellation & Rescheduling

All sessions must be canceled or rescheduled at least 24 hours in advance.

Cancellations made within 24 hours will be considered as used sessions.

2. 临时取消容错

每个课程包（package）享有一次容错机会。

若在24小时内取消，学员可选择支付$25保留该节课（不算作消课）。

超出容错机会的临时取消，将直接视为消课。 2. Grace Policy

Each package includes one grace exception.

If you cancel within 24 hours, you may pay $25 to retain the session (instead of losing it).

Any additional late cancellations will be counted as used sessions.

3. 未到场

未提前通知且缺席 → 课程直接视为消课，不可补偿。 3. No Show

Failure to attend a scheduled session without prior notice will result in a forfeited session.

4. 迟到

迟到15分钟及以上 → 课程视为已消课，不可补偿。

若老师迟到，将补足完整课程时间。 4. Lateness

Arriving 15 minutes late or more will be considered a missed session.

If the instructor is late, full session time will be provided.

5. 退款与转让

所有课程不可退款。

每个课程包可转让一次，需在有效期内使用完。 5. Refunds & Transfers

All sessions are non-refundable.

Packages may be transferred one time only, and must be used within the original validity period.

6. 有效期

课程包需在规定期限内使用，每个package可享有有限的延期机会，详情请咨询客服。逾期未使用的课程将作废。 6. Validity

Packages must be used within the designated validity period. Each package includes limited extension opportunities; please contact customer service for details. Expired sessions will not be honored.

7. 健康与安全

上课前请如实告知身体状况。因隐瞒健康问题造成的风险，工作室概不负责。 7. Health & Safety

Please inform your instructor of any health conditions before class. The studio is not responsible for risks arising from undisclosed health issues.

8. 工作室权利

因不可抗力（如天气、政府规定、教练临时情况），工作室有权调整或取消课程，并将提前通知。 8. Studio Rights

The studio reserves the right to adjust or cancel sessions due to unforeseen circumstances (e.g., weather, regulations, instructor emergencies) and will provide advance notice.

9. 预约面谈

如需面谈，请提前与客服预约时间。联系方式将在官网提供。 9. Studio Visits

If you would like to schedule a consultation, please make an appointment with our customer service team in advance. Contact details will be provided on our website.

10. 尊重与氛围

请大家尊重彼此时间，在互相支持和愉快的环境中享受普拉提。💪 10. Community Spirit

Please respect each other’s time and enjoy Pilates together in a supportive and positive environment. 💪