At House of Iwa, our goal is to provide every guest with a peaceful, relaxing, and personalized experience. To ensure the comfort, safety, and enjoyment of all guests, we kindly ask that you review the following policies before your appointment.

Arrival

Please arrive 10 minutes before your scheduled appointment to allow time for check-in and consultation.

Late arrivals may result in a shortened service to avoid delaying the next guest.

Full-service charges will still apply.

Guests

To maintain a quiet and relaxing atmosphere, we kindly ask that only guests receiving services enter the spa. Due to limited seating and space, friends, family members, and visitors are not permitted to accompany you during your appointment.

Children

To preserve the tranquil environment for all guests and ensure everyone's safety, children are not permitted in the spa, whether receiving a service or accompanying another guest. We appreciate your understanding and encourage you to arrange childcare prior to your appointment.

Hair Extensions

At this time, we are unable to perform head spa treatments on guests with hair extensions, including tape-ins, sew-ins, fusion, micro-links, hand-tied wefts, or any other extension method. Our treatments require unrestricted access to the scalp for cleansing, massage, and specialized techniques, which may compromise the integrity of extensions.

If you arrive with hair extensions, your appointment may need to be canceled or rescheduled, and our cancellation policy may apply.

Jewelry

For your comfort, we recommend arriving without necklaces, dangling earrings, or valuable jewelry. Head spa treatments involve water, massage, and movement around the scalp, neck, and shoulders, and jewelry may become wet or interfere with your service.While we take every precaution,House of Iwa is not responsible for lost, stolen, or damaged personal belongings.

Food & Beverages

Outside food and beverages are not permitted inside the spa. Complimentary refreshments may be offered during your visit for your enjoyment.

Pets

Only trained service animals, as defined by applicable law, are permitted inside the spa. Emotional support animals and pets are not permitted.

Cell Phones

To preserve the peaceful atmosphere for all guests, we kindly ask that cell phones be silenced during your visit. If you need to take a call, please step outside the treatment area.

Health & Safety

For the safety of our guests and staff, we are unable to perform services if you have:

An active contagious illness

Fever or flu-like symptoms

Head lice

Open wounds or sores on the scalp

Contagious scalp conditions

If you are unsure whether your condition may affect your treatment, please contact us before your appointment.

Cancellation Policy

We kindly request at least 48 hours' notice for cancellations or appointment changes.

Deposits will be forfeited for cancellations made with less than 48 hours' notice.

No-Show Policy

Clients who do not arrive for their scheduled appointment without notice will be charged the full value of the booked service.

Repeated no-shows may require prepayment for future appointments.

Appointments canceled because of hair extensions or failure to follow spa policies will be charged 100% of the scheduled service

Refund Policy

Due to hygiene standards, all product sales are final. We do not offer monetary refunds on any services, gift cards or other purchases. Your satisfaction is important to us. If you have any concerns regarding your service, please notify us within 48 hours so we have the opportunity to address them.

Right to Refuse Service

To ensure a safe, respectful, and comfortable environment for both clients and staff, House of Iwa reserves the right to refuse or discontinue service to anyone displaying inappropriate, aggressive, or disrespectful behavior.

Respectful Environment

We are committed to creating a welcoming, respectful, and relaxing environment for every guest. We reserve the right to refuse or discontinue service to anyone displaying inappropriate, disruptive, or abusive behavior toward our staff or other guests.

Thank you for helping us create a peaceful retreat for every guest.

We truly appreciate your understanding and cooperation with our policies. These guidelines allow us to provide the relaxing, high-quality experience that every guest deserves. We look forward to welcoming you and helping you unwind, recharge, and enjoy your time with us.