Smooth Essentials LLC Policies & Guidelines

Laser Focused, Confidence Revealed

The following policies are in place to protect both our clients and our business while ensuring the highest level of service.

PROFESSIONAL SERVICES POLICY

We are committed to providing safe, professional, and appropriate laser hair removal services.

Client acceptance and continuation of services are evaluated on a case-by-case basis based on legitimate professional, safety, operational, and business considerations. These considerations may include, but are not limited to, treatment history and continuity-of-care concerns, the availability or reliability of prior treatment information, the ability to safely and effectively provide services, professional boundary concerns, prior conduct or service-related disputes, documentation or scheduling concerns, conflicts of interest, and circumstances that may create increased professional, operational, or liability concerns.

Smooth Essentials LLC may decline to initiate or continue services when, following an individualized assessment, it is determined that the professional or business relationship is not appropriate for the practice.

All client acceptance decisions are made individually and based solely on legitimate professional and business considerations applied uniformly to all prospective and existing clients.

PRICING & CONSULTATION POLICY

Every treatment plan is customized to the individual. While price ranges are listed for each service, these reflect starting (minimum) and maximum pricing guidelines only. The final cost of treatment is determined during your consultation and is based on several factors, including: The specific area(s) being treated / the extent of coverage needed. In many cases, clients may not require treatment of an entire area, and pricing will be adjusted accordingly to reflect only what is necessary. We believe in full transparency and will always review pricing thoroughly with you prior to beginning any service, so you feel confident and informed every step of the way.

BOOKING & PAYMENT POLICY

-A valid card on file is required to secure all appointments

-By booking an appointment, you agree to all policies listed on this page

-All forms are to be completed before the appointment

PRE-APPOINTMENT REQUIREMENTS

To ensure safe and effective treatment, clients must follow all preparation guidelines:

- Shave the treatment area 24-36 hours prior (shaving only! no waxing, tweezing, nair, or epilating) Please shave with a razor, buzzers do not result in a smooth surface. There is no shaving done by our technician, it is the client’s full responsibility to come completely clean shaven. Failure to come clean shaven will result in a non-refundable cancellation fee and the appointment will be rescheduled.

- Arrive with clean, product-free skin (no oils, lotions, or creams, make-up).

- No sun exposure, tanning beds, and spray tans for at least 4-6 weeks prior.

- Avoid antibiotics or photosensitive medications for at least 2 weeks prior.

Failure to follow these guidelines may result in your appointment being rescheduled and/or fees applied.

ARRIVAL POLICY

Please arrive 10-15 minutes early to allow time for check-in and preparation. Late arrivals may impact your treatment time and overall experience. This ensures we don't run late and all clients get the full treatment time booked.

LATE POLICY

Clients arriving more than 5-10 minutes late (based on appointment booked time) will be accommodated within the remaining appointment time if, in the sole discretion of the technician, time permits. If there is insufficient time to safely and effectively perform the service:

-The appointment may be shortened or canceled

-The cancellation/no-show policy will apply

PLEASE CONTACT US IN THE EVENT YOU ARE RUNNING LATE

Cancellation & No-Show Policy

Your appointment time is reserved exclusively for you. To provide the highest level of service to all clients, we enforce the following policy:

24-HOUR NOTICE REQUIRED- We require a minimum of 24 hours notice to cancel or reschedule any appointment to avoid fee.

LATE CANCELLATIONS & NO-SHOWS- Appointments cancelled with less than 24 hours notice, missed without notice, or late to appointment time will result in a 50% charge of the scheduled service. This fee is non-transferable and not applicable toward future services.

HOW TO CANCEL OR RESCHEDULE - Clients may cancel or reschedule by calling or messaging the business directly, cancel through the Vagaro app or online booking system.

EMERGENCIES

We understand that true emergencies happen. We will do our best to accommodate clients when time permits. By booking an appointment, you acknowledge and agree to this policy.

REFUND POLICY

All sales are final. No refunds will be issued for services rendered, prepaid treatment packages, memberships, deposits, or promotional purchases. Laser hair removal results vary from person to person and are influenced by factors including hair color, skin type, hormones, medications, medical conditions, sun exposure, and adherence to pre- and post-treatment instructions. Because individual results cannot be guaranteed, refunds will not be provided based on treatment outcomes. By scheduling an appointment or purchasing services, you acknowledge and agree to this No Refund Policy.