Glow Store Policies

Thank you for shopping with Yannely at the Glow Store! Below you’ll find all the details about how we ship your glowing products to you.

Processing Time

1. All orders are processed within 2-3 business days (excluding weekends and holidays).
2. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Timeframes

1. Standard Shipping: Estimated delivery within 3–10 business days.
2. Checkout based on your location and chosen shipping method.

Flat Rate Shipping

1. At this time, we only ship within the United States. $5 Flat Rate for all orders.

Lost, Stolen, or Damaged Packages

1. Once your order leaves our hands, we are not responsible for lost or stolen packages.
2. If your package arrives damaged, please contact us within 48 hours of receiving it. Include your order number and photos of the damage, and we’ll assist you in filing a claim with the carrier.

Incorrect Shipping Information

1. Please double-check your shipping address at checkout! We cannot be held responsible for delays or additional charges due to incorrect or incomplete shipping information.

Customer Support

For any questions or concerns regarding your order, feel free to contact us at yannelyglowheal@gmail.com. We’re here to help!

All Sales Are Final

1. Due to the nature of our products and hygiene standards, we do not offer refunds or exchanges.

At Yannely – Glow & Heal, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

Information We Collect

When you shop with us, we may collect the following information:

1. Personal Information: Your name, email address, phone number, shipping/billing address, and payment details.
2. Device Information: IP address, browser type, and cookies to enhance your shopping experience.
3. Order Information: Details of your purchases, including products, pricing, and transaction history.

How We Use Your Information

The information we collect is used to:

1. Process and fulfill your orders.
2. Send order confirmations, updates, and customer service responses.
3. Personalize your shopping experience.
4. Improve our website and services.
5. Send occasional promotions, if you’ve opted in to receive marketing emails.

Protecting Your Information

We take your privacy seriously.

1. Your payment details are processed securely through trusted third-party platforms (e.g., PayPal, Stripe).
2. We do not store or share your payment information.
3. Personal information is never shared, sold, or rented to third parties.

Cookies

We use cookies to enhance your browsing experience. These small data files help us:

1. Recognize you on future visits.
2. Track your preferences and website activity.
3. Provide personalized product recommendations.

You can disable cookies through your browser settings, though some features of our site may not function as intended.

Third-Party Services

We may share your information with third-party providers to process your order, such as:

1. Payment processors.
2. Shipping carriers.

These providers only use your information to perform their specific services and are required to keep it secure.

Your Rights

You have the right to:

1. Access or request a copy of the personal information we hold about you.
2. Correct or update your information.
3. Request that we delete your information (excluding records required by law, such as completed transactions).

To exercise these rights, please contact us at yannelyglowheal@gmail.com.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and the updated policy will take effect immediately.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us at yannelyglowheal@gmail.com.

Thank you for trusting Yannely – Glow & Heal with your privacy and skincare journey! 💖