✦ Appointment Booking ✦

1. All appointments must be booked online or via direct communication. A confirmation email or text will be sent once your appointment is secured.
2. A deposit of 25% for new clients is required to secure your spot. This will be applied toward your service total.
3. First-time male clients must provide a valid government-issued ID prior to the appointment being approved. This is to ensure a safe and professional environment for both parties.

✦ Appointment Policies ✦

1. To protect both your time and mine, please take a moment to review Glow & Heal’s policies before booking. By reserving an appointment, you agree to the following:

❥ 24-Hour Rescheduling & Cancellation

1. Changes or cancellations must be made at least 24 hours before your appointment.

Anything under 24 hours will result in a 50% fee of the scheduled service.

❥ No-Shows

1. Clients who miss their appointment without notice will be charged 100% of the service total.

After one no-show, a non-refundable prepayment will be required for future bookings.

❥ Late Arrivals

1. If you arrive more than 10 minutes late, your service may be shortened or canceled depending on how it affects the next appointment—and may be charged as a no-show.

❥ Card on File

1. A valid card is required to book. This card will only be charged in the event of a late cancellation, no-show, or if prepayment is required.

❥ Respect My Time & Energy

1. Glow & Heal is a one-woman business. Every appointment slot is time I’ve carved out just for you. Last-minute changes affect not only my income but also other clients who could have booked that time. Please respect the boundaries I’ve set—so I can keep showing up at 100% for you. Please provide at least 24 hours' notice for cancellations or rescheduling.
2. Cancellations made with less than 24 hours’ notice will result in a loss of your deposit.
3. No-shows will be charged 50% of the service fee, and future bookings may require prepayment.

✦ Refunds ✦

1. All services are non-refundable, but if you are dissatisfied, I will do my best to address your concerns and offer solutions, such as a complimentary follow-up session.

✦ Health & Safety ✦

1. For your safety and mine, please reschedule your appointment if you are feeling unwell.
2. If you show up sick, I reserve the right to reschedule your appointment.
3. Certain conditions (e.g., open wounds, contagious skin issues) may require postponement of services.

✦ Children & Guests ✦

1. To create a relaxing environment, only the scheduled client is permitted in the treatment area. Please arrange childcare prior to your appointment.

✦ Payment ✦

1. Payment is due at the end of the service. I accept cash, credit/debit cards, and Zelle/Venmo/Apple Pay.

✦ Add-Ons & Upgrades ✦

1. Add-ons like dermaplaning must be requested in advance or upon arrival, depending on availability.

✦ Promotions ✦

1. Follow me on Instagram @yannelyglowheal for special promotions and loyalty rewards!

✦ Privacy ✦

1. Your personal information and any details shared during consultations are confidential and used only to enhance your care.

✦ Respect for Time ✦

1. I respect your time and will do my best to start your appointment promptly. I ask for the same courtesy in return.