BOOKING:

To secure your appointment, a valid credit or debit card must be placed on file at the time of booking. Appointments without a card on file will be automatically cancelled.

I value your business and ask that you respect my scheduling policies. As a sole practitioner and a small business, my income is generated by the sessions I provide. No-shows and late cancellations represent a significant loss to my practice and affect my ability to serve all clients.

Please understand that my therapy times are reserved exclusively for you, and this policy helps ensure that I can continue offering focused, uninterrupted sessions.

Thank you for your cooperation and understanding.

If you have any questions or concerns, please don't hesitate to reach out.

CANCELLATIONS, RESCHEDULING, NO SHOWS, LATE ARRIVALS:

I understand that life can be unpredictable, but in order to maintain a fair and efficient schedule for all clients, I must enforce the following cancellation policy:

1. Cancellations, no-shows, or rescheduling with less than 48 hours notice will be charged 100% of the service cost.
2. If you arrive more than 15 minutes late for your appointment, you will still be charged 100% of the service cost, as the session may need to be shortened or rescheduled.
3. If you are able to replace your appointment with another client, this policy may be waived. 

All clients are still required to follow the 48-hour cancellation procedure. Cancellations, no-shows, or rescheduling with less than 48 hours notice will be charged 100% of the service cost.

Payment for each session is due at the end of your appointment.

The card on file will be billed unless you choose to pay using an alternate payment method.

Gratuity Policy

At Mayari Wellness, we strive to provide exceptional service and create an experience that exceeds your expectations.

While gratuity is always appreciated as a gesture of thanks for outstanding service, it is never expected.

Should you choose to leave a tip, we encourage you to do so based on the quality of your experience. Gratuity is completely voluntary and will not impact the service you receive.

Additionally, I do not offer additional discounts unless they are clearly posted or part of a special promotion. This ensures fairness and consistency for all clients.

Please note that pricing may increase periodically to reflect changes in costs or to improve the quality of services offered. Any pricing updates will be communicated through social media, email, and other forms of client communication to ensure you are always informed and up-to-date.

As a licensed massage therapist and health care provider, I am required to collect certain personal and health information before providing services.

Please complete all required paperwork at least 24 hours before your scheduled appointment. This is a mandatory requirement at the time of booking. Failure to complete paperwork online or in house will result in an automatic cancellation

The paperwork helps me identify any potential contraindications or health concerns that may affect your treatment.

By completing this in advance, it allows me to assess your health status, ensure your safety, and determine if any modifications to your treatment plan are needed.

This process also helps prevent last-minute rescheduling or cancellations if contraindications are identified prior to your appointment. It ensures that we can proceed with your session as planned, or make adjustments if necessary.

Thank you for your understanding and cooperation. If you have any questions or need assistance with the paperwork, please don't hesitate to reach out.

Your safety, comfort, and well-being are my top priority, and I am committed to maintaining a professional and respectful environment throughout your session. To ensure this, the following policies are in place:

1. Draping Techniques: Draping will be discussed between the practitioner and the client before each session to ensure comfort and clarity. Typically, only the area being worked on will be undraped, and proper draping will be used at all times to maintain privacy and respect.

1. No Genital or Perineal Massage: Please note that I do not provide genital or perineal massage as part of any session. All treatments are focused on therapeutic relief and are conducted in a professional manner.

1. Professional Conduct: I have a strict zero-tolerance policy for any sexual or illicit innuendo, advances, or inappropriate behavior. Any such conduct will result in the immediate termination of the session, liability for full payment, and a ban on booking future services. This type of behavior will not be tolerated in my practice.

1. I strive to provide a safe, professional, and respectful experience for every client. If you have any questions or concerns about these policies, please don’t hesitate to reach out. Thank you for your understanding and cooperation.

Thank you for choosing to give the gift of wellness! Please review the following terms and conditions for the use of gift certificates:

• Non-Exchangeable for Cash: Gift certificates are not redeemable for cash and cannot be exchanged for any monetary value.

• Expiration: Gift certificates do not expire, though I recommend using them within 3 to 6 months of issuance for optimal use.

• Booking Requirements: Clients redeeming a gift certificate must still book with a card on file to secure the appointment. This is to ensure proper scheduling and to comply with my cancellation policies.

• Redemption: The gift certificate will be redeemed at checkout. Please present the certificate or provide the unique code to be verified at the time of your appointment.

• Cancellation Policy: If the recipient cancels with less than 48 hours’ notice, the gift certificate will be forfeited and no longer valid for future use. Please respect my scheduling policies to avoid losing the value of the gift certificate.

• Verification: Each gift certificate has a unique code, which is either generated online or by me. This code will be verified at the time of your appointment. If the code cannot be verified, an alternate form of payment will be required.

. Gift Certificates cannot be used to buy memberships, retail or merchandise unless specified and can only be used for the person it is assigned to. Misuse of any gift certificate will be voided and you will be prohibited from purchasing or booking any services with Mayari Wellness.

Thank you for your understanding and for respecting my policies. If you have any questions about using your gift certificate, please feel free to reach out.

Please be advised that I do not offer refunds for services rendered, retaining fees, or gift certificates. Once a service has been provided or a retaining fee/gift certificate has been purchased, it is non-refundable.

I encourage you to review your appointment details and ask any questions before booking to ensure your satisfaction. If you have concerns about your treatment or experience, please don’t hesitate to reach out, and I will do my best to address them in a timely and professional manner.

Thank you for your understanding and for respecting my policies. If you have any questions, please feel free to contact me directly.